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How companies view electronic billing and payment.

By Marshall, Jeffrey,Heffes, Ellen M.
Publication: Financial Executive
Date: Wednesday, November 1 2006

* 62% find customer demand for electronic billing and payment, yet only one-third of companies offer electronic invoicing payment and processing (EIPP) today

* 52% want to present bills via the Internet

* 56% are concerned about the security of Web-based applications

> * 74% believe EIPP would speed up customer payments

* 69% believe EIPP would improve customer satisfaction

* 40% use the Web to conduct financial transactions

* 59% use the Internet only for research and/or email

* 95% are comfortable using the Web to conduct transactions

Source: Vengroff, Williams and Associates survey of more than 350 financial, collections and receivables executives at mid-to large-sized global companies

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Subject: Accounting services (Surveys), Billing services (Surveys)
Product: Accounting & Auditing Services
Location: United States

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How companies view electronic billing and payment.

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