Business Editors/High Tech Writers

SEMICON West 2002

CAMPBELL, Calif.--(BUSINESS WIRE)--July 22, 2002

ClickSoftware (NASDAQ:CKSW), the leading provider of end-to-end service optimization solutions, has announced that Canon U.S.A., Inc., a subsidiary of Canon Inc. (NYSE:CAJ), will conduct live demonstrations of ClickFix diagnostic software from ClickSoftware during SEMICON West 2002, illustrating how ClickFix can improve remote service and support for lithography tools.

The CUSA Semiconductor Equipment Division will demonstrate how the ClickFix web-based troubleshooting tool helps to identify, monitor and resolve problems. ClickSoftware's ClickFix diagnostic software guides the technician through the troubleshooting process, lists faulty components and recommends action to determine the cause.

"The variety of products on the market today means that technicians have an almost infinite amount of parts selections," said Simon Chan, National Technical Support Manager, CUSA Semiconductor Equipment Division. "Diagnostic software provides a knowledge base that can store all that information and make it constantly available while still learning from each call-out experience."

Mr. Chan said ClickSoftware is part of a solution Canon will demonstrate at its booth to show it is possible to shorten training time and distribute troubleshooting knowledge more effectively, while giving the customer a higher machine up-time.

"The benefits of remote diagnostics can be twofold for the OEM and chipmaker," said Dr. Moshe BenBassat, CEO of ClickSoftware, Inc. "Equipment suppliers can leverage their core expertise and solve problems online, while driving down the costs of unnecessary human and material resource with unscheduled maintenance. This monitoring of equipment means chipmakers get early alerts to problems, so they can intervene and avoid further waste, " Dr. BenBassat said.

Canon will also be featuring its new lithography tools during SEMICON West 2002. More information is available on the conference and expo at http://events.semi.org/semiconwest/V32/index.cvn.

About Canon

The Semiconductor Equipment Division of Canon U.S.A., Inc. supplies photolithography steppers and scanners for making integrated circuits, MR thin film heads for hard disk drives and large active matrix liquid crystal flat panel displays. Canon also makes ELTRAN(TM) SOI-Epi wafer substrate used in the production of next-generation semiconductor devices. Canon U.S.A., Inc. is an industry leader in professional and consumer imaging solutions and, through its parent company, Canon Inc., is a top patent-holder of imaging technologies. The company's comprehensive product line includes networked multifunction devices; digital and analog copiers (color and black and white); printers, scanners, image filing systems, and facsimile machines; camcorders, cameras and lenses; and semiconductor, broadcast and medical equipment. Canon U.S.A. employs 12,000 people at more than 30 facilities throughout North, Central and South America and the Caribbean.

About ClickSoftware

ClickSoftware (Nasdaq: CKSW) is the leading provider of end-to-end service optimization solutions that maximize service revenue and customer responsiveness while minimizing costs. ClickSoftware's Service Optimization suite includes strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organizational levels and all functions. The company is headquartered in Campbell, CA. with offices throughout the United States, Belgium, Canada, Germany, Israel, and the United Kingdom. For more information about ClickSoftware, call 408-377-6088 or 888-438-3308 or visit www.clicksoftware.com

ClickSoftware and ClickFix are trademarks of ClickSoftware Ltd. All referenced product names are trademarks of their respective owners.