SAP America Inc is offering tools that make it easier to implement and use the company's R/3 enterprise resource planning (ERP) software. The Business Engineering Workbench (BEW) combines 800 business processes and more than 170 core business objects that integrate with a running R/3 application to simplify implementation. BEW provides a business repository in which is found the R/3 Reference Model, which is a set of predefined processes and interrelationships that facilitate system setup. Users will still need to customize R/3 for their specific needs, and departmental managers will need t