Thirty minutes. That's what Ed Romm sets aside each week to train his employees. Doesn't sound like much, does it? But consider that his company, K&D Lawn Care Service, Inc., Norfolk, VA, employs about 100 people, and all of them participate in the training program. That's 50 hours each week that could have been used for production.
Ed, without hesitation, says it's worth it. "I wouldn't keep doing it if I didn't think it was worthwhile," he insists with emphasis.
A new experience
Employee training is a new experience at K&D Lawn Care Service, wh