Siebel ERM Delivers Complete Learning Applications to Increase Workforce Competency.

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--Aug. 6, 2002

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness applications software, today announced that the learning applications in Siebel Employee Relationship Management (ERM) are

helping leading global corporations to systematically grow workforce competency. The powerful combination of Siebel ERM eTraining and Siebel ERM Distance Learning enables companies to centrally manage all of their learning activities and more quickly and cost-effectively grow workforce skills through a combination of distance learning and instructor-led and Web-based training. Siebel ERM's tight integration of training, performance management, and analytics allows companies to monitor training program effectiveness, to correlate training and performance, and to implement curriculums and training objectives that directly impact both individual employee and overall corporate performance.

Industry's Most Comprehensive Learning Management System (LMS)

Siebel ERM's complete learning management system (LMS) enables organizations to systematically and cost-effectively invest in workforce skills. Companies can track the skills of each employee, map training curriculum paths to each employee's career path, and correlate training investments with performance output. According to Aberdeen Research Group's March 2002 research report titled Employee Relationship Management: Siebel Enters New Domain with HCM Applications (http://www.aberdeen.com/2001/research/03020009.asp), "Siebel ERM's LMS is a full-blown course registration and overall employee learning management system with the depth and breadth of any LMS on the market today."

"We deployed Siebel ERM learning applications in less than a week. The fast deployment and market-leading functionality enabled us to reduce significant administrative costs. The ongoing support Siebel Systems makes available is world-class," said Jim Lania, Applications Manager, Alcatel Internetworking. "Siebel ERM learning applications have become instrumental in delivering the professional training necessary for our employees and customers to do their jobs well."

Siebel ERM includes a range of learning management features to drive corporate performance. Some of the latest capabilities allow companies to deliver:

-- Centralized training administration -- Siebel eTraining provides a complete
learning management solution for hosting and managing all training programs.
Centralized course registration and tracking creates a comprehensive company
view of all training programs.

-- Cost-effective training over the Web -- Siebel Distance Learning is a
collaborative training delivery tool that allows instructors to host live
interactive training sessions via the Web. Users can engage in on-demand
training without incurring travel costs or time away from work.

-- Powerful training management -- Siebel eTraining and Siebel Distance
Learning provide training administrators and instructors various management
tools such as reports on quizzing and polling, text chat histories, and
attendance to evaluate curriculum and training effectiveness.

-- Training integrated with enterprise applications -- Siebel learning
applications are tightly interwoven into the entire Siebel ERM application
suite, enabling employees to easily identify and access training as part of
their day-to-day activities, such as accessing new product information, acting
on an updated company policy, or working on their individual objectives.
Furthermore, Siebel ERM was built from the ground up to operate in
heterogeneous environments and to support integration via Universal Application
Network, allowing organizations not only to integrate learning applications
with ERM applications, but also with front office, back office, HR, and
hundreds of other applications.

"Today's dynamic market conditions and challenging macroeconomic climate require companies to frequently realign and retool their workforce," said Stacey Lawson, Vice President and General Manager, Siebel ERM. "Companies that can quickly identify and cost-effectively close skill gaps have a significant competitive advantage. Unfortunately, most companies are unable to track and measure their skill requirements and training investments. Siebel ERM enables our customers to systematically invest in training that drives workforce performance, to leverage the most productive and cost-effective type of training for each situation, and to replace time-consuming and costly administration activities with a self-service learning environment."

On-Demand Training Increases Employee, Partner, and Customer Satisfaction

Users can easily tap into Siebel eTraining and Siebel Distance Learning from all Siebel eBusiness Applications, enabling companies to centrally manage the learning of their employees, partners, and customers around the world. Providing employees, customers, and partners with on-demand, cost-effective training across multiple geographies and content mediums not only increases satisfaction of employees, customers, and partners, but also reduces the delay between product release and effective selling. This is particularly important for companies with large, complex, or rapidly changing product lines.

"Siebel Systems is a player with the potential to change the game in the eLearning market. In addition to Siebel ERM's core eLearning systems, including an LMS and a virtual classroom for delivering learning to remote users, Siebel Systems takes a unique approach by ensuring that learning events and applications are truly interwoven with employees' daily work activities and the enterprise applications that support them," said Brandon Hall, Ph.D. of brandon-hall.com. "eLearning buyers are ready for learning solutions to be integrated with other enterprise applications and to leverage tools such as Siebel Analytics to evaluate training's impact on actual work performance and business results. This is something point solution providers in the LMS market simply cannot provide. Equally important is Siebel Systems' technical application integration expertise so that there is proper interoperability between learning applications and third-party systems."

About Siebel ERM

Siebel ERM helps companies drive superior business execution by rapidly aligning organizations around key objectives and driving business unit and employee performance. With more than 25 rich, out-of-the-box, fully integrated applications for executives, managers, and employees, Siebel ERM is recognized as the industry's broadest and deepest suite of packaged ERM applications.

About Siebel Systems

Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, in call centers, in the field, through reseller channels, and across retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.