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CUSTOMERS SATISFIED WITH MANUFACTURING DURABLES.

The American Customer Satisfaction Index (ACSI) for manufacturing durables rated 79.4 on a 0 to 100 scale--the highest level in five years. Gains in satisfaction among customers for automobiles/vans/light trucks, personal computers, and major household appliances played a major role in the increase.

The strength of the manufacturing durables sector brings the national ACSI to 72.8, which is up from 72.5 in the last quarter and 72.0 one year ago. The upward trend shows that competitive pressures and a renewed emphasis on the customer are significant factors in the produ

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