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Issue Date:
01/01/2008
In This Issue
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1. Design for the service industry is the design of our entire experience
In determining the theme for this issue of the Review, we considered some basic facts. For instance, customer experience is influenced by all the touch-points ... (PERIODICAL ARTICLE)
2. It's All About Service
I must be getting old, because it doesn't seem like that long ago when debates about design were focused on products-on the objects filling our ... (PERIODICAL ARTICLE)
3. Service Design: An Appraisal
HEADNOTE In this thoughtful analysis, Roberto Saco and Alexis Goncalves map the landscape of service design. They define the discipline and key players, and sketch ... (PERIODICAL ARTICLE)
4. From Small Ideas to Radical Service Innovation
HEADNOTE The quest to discover and implement strategies on the frontiers of service design demands a measured blending of creativity and discipline. Mark Jones and ... (PERIODICAL ARTICLE)
5. Inland Revenue New Zealand: Service Design in a Regulatory Context
HEADNOTE Yes, even government agencies can make the engagement of citizen-users a priority in the development of services and communications. In a model of processes ... (PERIODICAL ARTICLE)
6. Would You Like Service with That?
HEADNOTE Service design is a system of thoughtfully executed customer interactions. Chris Bedford and Anson Lee explain that it is a discipline that has been ... (PERIODICAL ARTICLE)
7. Service Design via the Global Web: Global Companies Serving Local Markets
HEADNOTE For international companies, the Internet is an essential but inherently complex interface. In the framework presented here, Brian Gillespie critiques a range of options ... (PERIODICAL ARTICLE)
8. Designed by KTF: A Telecoms Case Study
HEADNOTE As technologies advance, cell phones have been transformed into a service. Won-Sik Lee and Bo-Young Kim highlight how making a phone call is just ... (PERIODICAL ARTICLE)
9. Designing Human-Centered Services
HEADNOTE Within an expansive view of options and possibilities, Michael Eckersley demonstrates how in-depth market and strategic trends research is instrumental in pinpointing what should ... (PERIODICAL ARTICLE)
10. The Retirement Boomerang: A New Vocabulary of Financial Services
HEADNOTE For retiring boomers, financial advisors can be very influential. Keenly aware of this fact, Transamerica wanted a strategy that would get both advisors and ... (PERIODICAL ARTICLE) | |
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1-10 (of 12) related articles
Items per page
1-10 (of 12) related articles
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