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Customer Service Forms and Templates
Format: Word Document | Free Download
This Word document is an example of how one company planned to prevent customers from canceling their services. Developing a Customer Cancellation Prevention Plan is important for retaining the customers that you have worked so hard to acquire. This tool includes cost implications, research goals, customer exit surveys, customer satisfaction surveys, and more.
Format: Word Document | Free Download
This Word document is an example of a customer service questionnaire that also collects demographic data. Developing a Customer Service Questionnaire is important for gathering demographic information about your customers. This tool includes companies and services used, type of business, how you found our company, why did you choose our company, and more.
Format: Word Document | Free Download
This Word document is an example of a form to resolve customer problems. Developing a Problem Resolution Action Form is important for ensuring that customer's complaints are promptly handled. This tool includes customer information, the problem, recommended steps, actions taken, and more.
Format: Word Document | Free Download
This Word document is a template of a service level agreement that one company found to be successful. This tool includes what the objectives are, who executes each tier of support, what the escalation process is, priority impact codes and much more.
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