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1. Creating Effective Customer Satisfaction Surveys Shed some light on what your customers expect. (ARTICLE) 2. Home Equity Ranks High on Customer Satisfaction Even with the troubles facing many homeowners across the country, one survey found a bright spot among customer ... (PERIODICAL ARTICLE) 3. A Drop in Customer Satisfaction Anew survey discussing bank customer satisfaction may be reflecting the frustrations many consumers are feeling due to the ... (PERIODICAL ARTICLE) 4. Total Customer Satisfaction. Total Customer Satisfaction By Rich Harshaw Getting your customers to give it to you by giving them total ... (PERIODICAL ARTICLE) 5. Customer satisfaction with HELOC/loan originations up Despite an economy affected by a stagnant housing market, decreasing home values and upheaval among lenders, overall customer ... (PERIODICAL ARTICLE) 6. Customer satisfaction with HELOC/loan originations up. Despite an economy affected by a stagnant housing market, decreasing home values and upheaval among lenders, overall customer ... (PERIODICAL ARTICLE) 7. Total Customer Satisfaction HEADNOTE Getting your customers to give it to you by giving them total customer satisfaction The sky is ... (PERIODICAL ARTICLE) 8. What Every Business Needs to Know About Customer Satisfaction AllBusiness.com's Chris Bjorklund interviews leading customer satisfaction expert Dr. Jack West, past president of the American Society for ... (PODCAST) 9. EFFECT OF UNFAIRNESS ON CUSTOMER SATISFACTION: NEW INSIGHTS INTO CUSTOMER... HEADNOTE Abstract Purpose: This article aims to develop a customer satisfaction model based on the Expectancy Disconfirmation model ... (PERIODICAL ARTICLE) 10. Maintaining customer satisfaction during EMS acquisition integration:... Acquisition integration is a challenge for any company. The EMS industry poses specific challenges because customers aren't buying ... (PERIODICAL ARTICLE) 11. Community Banks Win in Customer Satisfaction Smaller might be better when it comes to customer satisfaction, according to a new survey. The 2nd annual ... (PERIODICAL ARTICLE) 12. Con Ed gets low marks in customer satisfaction Con Edison lost ground in a customer-satisfaction survey of utilities that was released last month by J.D. Power ... (PERIODICAL ARTICLE) 13. Barnes & Noble.com takes top spot in American Customer Satisfaction Index... INTERNET BUSINESS NEWS-(C)1995-2007 M2 COMMUNICATIONS LTD Barnes & Noble.com, an online subsidiary of bookseller Barnes & Noble Inc ... (PERIODICAL ARTICLE) 14. ACSI: customer satisfaction, consumer spending steady. As a whole, Americans are fairly satisfied with the consumables they buy, but in the non-durable CPG world ... (PERIODICAL ARTICLE) 15. NGA Workshop Showcases No Frills Supermarkets' Customer Satisfaction... OMAHA, Neb. -- A NGA Convention workshop in Las Vegas provided details on how No Frills Supermarkets here ... (PERIODICAL ARTICLE) 16. EMPLOYEE ATTRIBUTIONS OF THE "WHY" OF HR PRACTICES: THEIR EFFECTS ON... HEADNOTE The construct of human resource (HR) attributions is introduced. We argue that the attributions that employees make ... (PERIODICAL ARTICLE) 17. Customer Service : Can't Get No Satisfaction Customer service? It's tempting to see it as a contradiction in terms. The horror stories are legend and ... (PERIODICAL ARTICLE) 18. Determinants of performance in retail banking: perspectives of customer... Abstract Satisfaction with banking services is an area of growing interest to researchers and managers. Building on the ... (PERIODICAL ARTICLE) 19. Service provider type as a predictor of the relationship between sociality... This study examined the relationship between service providers' sociality usage and customer satisfaction with the service provider. The ... (PERIODICAL ARTICLE) 20. Customer satisfaction evaluation (CSE) for knowledge based services from... ABSTRACT Council of Scientific & Industrial Research (CSIR), India has undertaken Customer--Supplier (C-S) approach in its eight constituent ... (PERIODICAL ARTICLE)
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