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Issue Date:
01/01/2007
In This Issue
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1. Head to Head: NetSuite and Salesforce.com
Looking to dispel the long-held notion that on-demand applications aren't customizable, Salesforce.com and NetSuite both unveiled their first customization and development platforms in October 2006. (PERIODICAL ARTICLE)
2. Shall We Dance?
MUCH has been written about organizations' responsibility to delight customers by improving their experience and solving their problems-in short, about loving them. Very little is ... (PERIODICAL ARTICLE)
3. WHEN DISASTER DOESN'T STRIKE
The importance of 911 is undeniable: Crime, life-threatening situations, and emergencies are inescapable, so for a large city like Minneapolis, not having a centralized number ... (PERIODICAL ARTICLE)
4. Breaking News: A CRM Success Story
* What problems were you facing? These surveys are helping us guide the strategic changes in our company. We're a 165-yearold newspaper company evolving into ... (PERIODICAL ARTICLE)
5. Forecasting a Flap
There's a chaos-theory concept that refers to how a small, seemingly unimportant action in one part of the universe creates massive change in another part ... (PERIODICAL ARTICLE)
6. Money for Future Muscle
There's a lot of space separating the company and the customer in the manufacturing industry. However, manufacturing is one of the verticals in which CRM ... (PERIODICAL ARTICLE)
7. Nobody Can Stop the Shopping
FEELING BURNT OUT from the holiday gift-giving season? Well, here's a sobering thought for the CRM industry: The watchwords in the new year may well ... (PERIODICAL ARTICLE)
8. Statistically Speaking
* According to a recent RightNow Technologies survey of 2,551 people conducted by Harris Interactive, 85 percent of respondents revealed that they've had customer experiences ... (PERIODICAL ARTICLE)
9. A Customer Resolve Mandate
COMPETITION is fierce in today's market regardless of the industry under discussion, and that competition has made customer loyalty about as elusive as El Dorado. (PERIODICAL ARTICLE)
10. from Crayons to Calculators
More of an art, less of a science has been a popular way to describe the marketing world's behaviors. That world is undergoing a sea ... (PERIODICAL ARTICLE) | |
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1-10 (of 22) related articles
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1-10 (of 22) related articles
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