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Customer Relationship Management: Feb 2007

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1. Keeping the Store LOYALTY PROGRAMS have existed for decades, yet few have produced discernible impacts-and many have, instead, destroyed value for retailers. An analysis of more than 50 ... (PERIODICAL ARTICLE) 2. WEB CRUISIOLOGY Cruise.com knows the value of the Web when it comes to conducting business. Being the largest Web site specializing in discount cruise vacations, the company's ... (PERIODICAL ARTICLE) 3. Lessons in Self-Service Leadership By now, most companies have come to realize that effective self-service is an essential component of any CRM strategy. (PERIODICAL ARTICLE) 4. CRM magazine Best Practices Series: Delegate Power... To Your Customers One of the biggest advances in recent years, in the way organizations interact with their customers and prospects is through web self-service. This aroundthe-clock method ... (PERIODICAL ARTICLE) 5. Remote Support for the Masses Forty-one percent of North American households have broadband Internet access at home, according to "North American Consumer Technology Adoption Study 2006," a Forrester Research study ... (PERIODICAL ARTICLE) 6. Jamaica's In Jamaica, known throughout the world for its reggae, rum, and Rastafarianism, now has a new claim to fame as the Caribbean's top choice for investors ... (PERIODICAL ARTICLE) 7. A Rose Garland for Customer Satisfaction Trying to keep a content-driven Web site updated with a small staff of non-IT employees can be like running the Kentucky Derby on a three-legged ... (PERIODICAL ARTICLE) 8. Finding Customer Clarity THE LATE NBC NEWS anchor Chet Huntley's quote, "Maybe where there's clarity of air, there's clarity of thought," can easily be applied to customer attrition. (PERIODICAL ARTICLE) 9. Servicing the Law The parade of Enron executives heading to court continues. In December Christian Rahaim, senior director of benefits in the company's HR department, was convicted of ... (PERIODICAL ARTICLE) 10. Correction Correction: The January 2007 issues contributor list should have read: Lior Arussy, Phillip Erin, Jim Dickie, and Woody Driggs. (PERIODICAL ARTICLE)
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