Customer Relationship Management

HEADNOTE New Data on Consumer Behaviour Shatters the Hype About Twitter and Facebook As businesses madly clamor to...

HEADNOTE Fusing CRM and social media is key AS THE SYSTEMS that run the way we work and...

DURING THE MONTH ofDecember, many people tend to think about the holidays, family, eating delicious food, and then,...

HEADNOTE Lessons from the winners: go big, aim high CRM IDOL was in some ways the first evaluation/competition...

HEADNOTE Keeping pace in a changing world I HAVE THREE NEPHEWS who work in sales in the social...

REQUIRED READING How to Harness the Power of Foursquare Here's what companies need to know before embracing the...

HEADNOTE Speech technology can protect customer data against small-scale attacks | By Leonard Klie IN April, hackers broke...

HEADNOTE Put more F2F in your B2B Step into any public place today and look around at how...

HEADNOTE The $1.5 billion deal is part of an "aggressive" move to offer more cloud solutions, Oracle says...

HEADNOTE Protect and enhance your company's image SOCIAL MEDIA is no longer just an option for customer service...

HEADNOTE CREATE A HIGH-POWERED, UNIFIED REVENUE ENGINE With the common overarching objective of growing the business, one would...

HEADNOTE HOW INTERNATIONAL GROWTH, SOCIAL MEDIA, AND A DECLINE IN DVD SALES ARE CHANGING THE FILM INDUSTRY'S MARKETING...

HEADNOTE Rapid growth in the SaaS CRM market is paving the way for "Social CRM" adoption, says AMI...

HEADNOTE A compensation broker reduces agent load with an automated FAQ tool Since 2005, Payoneer has helped thousands...

HEADNOTE Pint of View Love the player, hate the game I MENTIONED LAST MONTH that I'd finally gotten...

HEADNOTE A bill in Congress would allow for the delivery of time-sensitive information to mobile phones On September...

HEADNOTE Create a high-powered, unified revenue engine With the common overarching objective of growing the business, one would...

HEADNOTE Huntington Bank returned to profitability quickly by re-engineering its customer service processes Huntington National Bank, a regional...

HEADNOTE We look at the major events of this year for hints of what's to come I Welcome...

HEADNOTE Online discounter taps RightNow for member care A number of businesses have sprung up in recent years...