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Issue Date:
04/01/2008
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21. Productivity and Workforce Management
HEADNOTE WFM solutions typically pay for themselves in under a year-can you afford not to have one? CONTACT CENTER workforce management (WFM) solutions are among ... (PERIODICAL ARTICLE)
22. Out of Context
HEADNOTE Remember to look around you when spelling out your corporate message BELIEVE ME when I say that I'm not trying to be any more ... (PERIODICAL ARTICLE)
23. As One Chapter Ends...
IN TECHNOLOGY, as in life, chapters begin and end. I can't recall any other time in my life when this has been more evident-but more ... (PERIODICAL ARTICLE)
24. The Poker Dynamics of CRM
HEADNOTE Today's companies are finding a full house of technology options HAVING JUST completed our 2008 Sales Performance Optimization survey of over 1,500 companies worldwide, ... (PERIODICAL ARTICLE)
25. Where Has All the Commitment Gone?
HEADNOTE Lofty statements too often end up as small and meaningless actions "WE MUST FOCUS on the customers." "Customer experience is critical to our success." ... (PERIODICAL ARTICLE)
26. Serving Up Customer Delight
HEADNOTE Embracing customer centricity isn't the same as delivering it THINK ABOUT THE LAST TIME you dined at your favorite restaurant. What made it a ... (PERIODICAL ARTICLE)
27. A Tenancy of One's Own
HEADNOTE Just when the battle between on-demand and on-premise CRM seemed to settle down a bit, a new one opens up: single-tenant architecture versus multitenancy ... (PERIODICAL ARTICLE)
28. The Rebirth of Taxes
HEADNOTE Online- and catalogue-only merchants are being called out for getting a head start but a new bill hopes to even the score IMAGE ILLUSTRATION ... (PERIODICAL ARTICLE)
29. destination CRM Dashboard
IMAGE ILLUSTRATION 1 * Social Networking Permeates Customer Service Solutions Social networking continues to stomp directly on the heart of companies' conventional customer service processes. (PERIODICAL ARTICLE)
30. Labor Disputes Reach The Contact Center
HEADNOTE Pending lawsuits filed against AT&T and other companies over unpaid contact center wages could change the traditional value model IMAGE PHOTOGRAPH 1 The issues ... (PERIODICAL ARTICLE) | |
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21-30 (of 34) related articles
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