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Issue Date:
04/01/2008
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11-20 (of 34) related articles
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11. Outsourcing
IMAGE GRAPH 1 THE MARKET Customer service outsourcing comes down to comfort: assurance that quality, security, and customer satisfaction won't be sacrificed. Some firms are ... (PERIODICAL ARTICLE)
12. Searching the Universe
HEADNOTE COVEO SOLUTIONS KNOWS WHERE TO FIND WHAT YOU'RE LOOKING FOR IMAGE PHOTOGRAPH 1 SIMONEAU Since being spun off from Copernic Technologies in 2004, Coveo ... (PERIODICAL ARTICLE)
13. A Smaller Constellation
HEADNOTE JACADA HOPES A TIGHTER FOCUS WILL LEAD TO BRIGHTER FORTUNES IMAGE PHOTOGRAPH 1 O'CALLAGHAN Jacada began in 1990 as a provider of unified desktop ... (PERIODICAL ARTICLE)
14. Ready to Go Nova
HEADNOTE SPOKEN COMMUNICATIONS KEEPS CALLERS FROM WAITING AIMLESSLY ON THE LINE, BUT IT'S WAITING FOR A BIG CUSTOMER TO KEEP IT IN THE LIMELIGHT IMAGE ... (PERIODICAL ARTICLE)
15. Still Shining
HEADNOTE TELCORDIA TECHNOLOGIES MAY HAVE BEEN AROUND-BUT IT'S PLANNING TO BE AROUND A LOT LONGER, TOO IMAGE PHOTOGRAPH 1 GREENQUIST hopefully having an old-timer like ... (PERIODICAL ARTICLE)
16. Lending a Hand
HEADNOTE INTERACTIVE VOICE RESPONSE VAROLII CORP.'S SOFTWARE HELPS BOK MORTGAGE REDUCE THE NUMBER OF DELINQUENT ACCOUNTS the mortgage-lending market has taken a beating lately, with ... (PERIODICAL ARTICLE)
17. Uncharted Waters
HEADNOTE WORKFORCE MANAGEMENT INTERNATIONAL CRUISE & EXCURSIONS SAILS INTO WORKFORCE MANAGEMENT WITH ASPECT SOFTWARE top companies know it's crucial to constantly reevaluate one's business model ... (PERIODICAL ARTICLE)
18. Unmanned Service
HEADNOTE WEB SELF-SERVICE AUTOMATION IS SECOND NATURE TO ROBOTICS SUPPLIER IROBOT, MAKING AUTOMATED CUSTOMER SERVICE FROM RIGHTNOW TECHNOLOGIES A SOLID MATCH Creators of machines that ... (PERIODICAL ARTICLE)
19. Credit Where Due
HEADNOTE WORKFORCE MANAGEMENT JPMORGAN CHASE CARD SERVICES HAS ENKATA TO THANK FOR A UNIFICATION OF AGENT METRICS So you think your contact centers are busy? (PERIODICAL ARTICLE)
20. RE: TOOLING
IMAGE PHOTOGRAPH 1 Business Problem: Inability to understand or organize customer feedback in order to retain customers and improve overall service. Tech Solution: Speech analytics ... (PERIODICAL ARTICLE) | |
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11-20 (of 34) related articles
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