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Issue Date:
02/01/2008
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21. Burning Up the Paper Trail
HEADNOTE Origen Financial turns to automation to minimize a mountain of mortgage paperwork Mortgages are the most paper-intensive aspect of a still-very-paper-oriented financial services industry. (PERIODICAL ARTICLE)
22. Sunny Skies for Knology
HEADNOTE Impact 360 helps to forecast warmer service for a southeastern telecom's 'snowballing' contact center Knology, a telecommunications provider, supplies interactive communications services to the ... (PERIODICAL ARTICLE)
23. No More Bumps for BlueRoads
HEADNOTE Marketo smooths out pay-per-click campaigns that were costing more (and producing less) than they should IMAGE ILLUSTRATION 1 When it comes to managing partner ... (PERIODICAL ARTICLE)
24. Redefining High Definition with CRM
HEADNOTE SECRET OF MY SUCCESS HEADNOTE Silicon Image's HDMI unit used Oracle iStore to handle a growing licensing business * What is HDMI and how ... (PERIODICAL ARTICLE)
25. RE:TOOLING
Business Problem: Marketing needs to manage the back end to free up time better spent delivering relevant creative material and addressing individual customer needs. Tech ... (PERIODICAL ARTICLE)
26. Monitoring the Quality Monitors
HEADNOTE What you need to know about quality management and liability recording solutions THE QUALITY management/liability recording technology segment-considered part of workforce optimization (WFO)-continues to ... (PERIODICAL ARTICLE)
27. The Bold Flavor of Brand
HEADNOTE Pint of View HEADNOTE There's smoke, but maybe not fire, in the world of product image BRAND AIN'T WUDDIT USE TA BE, or so ... (PERIODICAL ARTICLE)
28. Grow Up!
SCOTT NELSON, a vice president and distinguished analyst at Gartner, has once again left an indelible mark on the CRM market and on the pages ... (PERIODICAL ARTICLE)
29. 2008 Contact Center Challenges
HEADNOTE Before managers can tackle primary goals, obstacles must be overcome AFTER MORE THAN 30 years of treating contact centers as "call-handling departments," enterprise senior ... (PERIODICAL ARTICLE)
30. Are You Ready for SaaS?
HEADNOTE You may think you are, but the truth is this: Size matters SOFTWARE-AS-A-SERVICE (SaaS) seems to be everywhere lately, especially in the CRM space. (PERIODICAL ARTICLE) | |
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21-30 (of 31) related articles
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