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Customer Relationship Management

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Issue Date: 02/01/2008

Periodical Article Results

11-20 (of 31) related articles Sort by: Relevance \| Date Items per page
11. Analytics-driven Workforce Optimization: Greater Insight for Enterprise... IMAGE ILLUSTRATION 1 As customers, we've all been there: What starts as a great buying experience spirals downward quickly because of the poor service we ... (PERIODICAL ARTICLE) 12. Maintain Your Competitive Edge with Interaction Analysis IMAGE ILLUSTRATION 1 Whether clients are contacting businesses through a website, emails, or the customer service center, organizations are constantly being held to higher standards. (PERIODICAL ARTICLE) 13. Solve Customer-Related Challenges and Achieve Operational Efficiency HEADNOTE Streamlining processes from the contact center across the supply chain moves retailers from multi-channel to cross-channel-providing an optimal customer experience. IMAGE ILLUSTRATION 1 Today's ... (PERIODICAL ARTICLE) 14. Best Practices for Survey Success from Vovici: DO's and DON'Ts IMAGE ILLUSTRATION 1 DON'T... Ask too many questions It's easy to ask too many questions or include questions that are very complex. Avoid questions that ... (PERIODICAL ARTICLE) 15. Customer Insight 2.0: Managing unstructured data brings brilliance to Voice... IMAGE ILLUSTRATION 1 It seems ironic: Despite enormous investments in market research, surveys, and interviews, more than 65 percent of new product introductions fail largely ... (PERIODICAL ARTICLE) 16. Essential Managers Guide to Extraordinary Customer Service IMAGE ILLUSTRATION 1 What your customers think about your company is often a result of their experience when they contact you. Whether or not they ... (PERIODICAL ARTICLE) 17. ALWAYS ON HEADNOTE THE NEW GENERATION OF CONSUMERS, CLIENTS, AND CUSTOMERS IS PERPETUALLY CONNECTED-TO THE INTERNET, TO YOU, AND TO EACH OTHER. WHAT CAN WEB 2.0 DO ... (PERIODICAL ARTICLE) 18. RUMBLE IN THE OFFICE HEADNOTE Your sales force and your technology staff may not respect each other's turf, but you'd better broker a true if you want your business ... (PERIODICAL ARTICLE) 19. the smallest slice HEADNOTE A pristine customer database-names, addresses, phone numbers, all neat and clean-is only the first step. Now you have to market to certain parts of ... (PERIODICAL ARTICLE) 20. TYING UP CABLE'S LOOSE ENDS Molex Premise Networks (MPN) has annual global revenue in excess of $70 million, providing structured cabling systems to enterprises, but busywork-tracking and recording customer and ... (PERIODICAL ARTICLE)
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