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Issue Date:
01/01/2008
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21. Flying High on Customer Service
HEADNOTE Honeywell Aerospace had to plot an entirely new flight path to navigate often-turbulent CRM skies IMAGE ILLUSTRATION 1 Airlines often end up becoming customers ... (PERIODICAL ARTICLE)
22. The Big Rigs Get Revved Up
HEADNOTE With an updated GoldMine in the drivers seat, a Carolina truck dealership steers to unified customer information IMAGE PHOTOGRAPH 1 The McMahon Truck Group, ... (PERIODICAL ARTICLE)
23. Putting Asia in Your Pocket
HEADNOTE Red Pocket Mobile snags a particular prepaid phone market with help from VoIP Logic IMAGE ILLUSTRATION 1 Phone cards and pay-as-you-go phones are just ... (PERIODICAL ARTICLE)
24. INSURING ACCURATE DATA
HEADNOTE SECRET OF MY SUCCESS Insurance.com cleans up its customer data-and cleans up, period Scott Noerr, BUSINESS INTELLIGENCE MANAGER FOR INSURANCE.COM | as told to ... (PERIODICAL ARTICLE)
25. Quality Really Is Job No. 1
HEADNOTE The "single version of the truth" is impossible without tools to ensure data quality AS NOTED in my previous column (see "Mastering Customer Records," ... (PERIODICAL ARTICLE)
26. RE: TOOLING
IMAGE PHOTOGRAPH 1 Business Problem: Inability to drive a sales force's behavior, rapidly deploy new sales plans, or effectively track and pay compensation and bonuses. (PERIODICAL ARTICLE)
27. Pint of View
HEADNOTE Fresh Meat, Social Media Style Hope you like the taste of crow-or foot-in-mouth. Your customers are serving it up hot NOW THAT THE FRESHNESS ... (PERIODICAL ARTICLE) | |
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