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1. Correction
Due to a transcription error, a recent Real ROI article ("RDS Delivery Delivers on Service," November 2007, page 45) inaccurately identified the reseller involved in ... (PERIODICAL ARTICLE)
2. Social Networking: The Harbinger of Trust
AS WE CLOSE OUT this year and look toward 2008, there is one overarching trend that will likely make an indelible mark on customer-centric strategies. (PERIODICAL ARTICLE)
3. The Democratization of Technology
HEADNOTE New systems will unleash a new round of creativity in business applications NUMEROUS COMPANIES have introduced solutions over the past year that enable users ... (PERIODICAL ARTICLE)
4. Playing at the Speed of the New
HEADNOTE When online businesses put customer feedback to use quickly, customers begin to expect it from all companies WE HAVE HAD more than 10 years ... (PERIODICAL ARTICLE)
5. A Shift in SAP's Growth Strategy: Buy Big to Get Bigger
HEADNOTE The company's planned acquisition of analytics powerhouse Business Objects represents the largest in company history IMAGE ILLUSTRATION 1 Historically, SAP has shied away from ... (PERIODICAL ARTICLE)
6. The Buyer Is Your Owner
HEADNOTE Forward thinkers come together to learn how customers are changing the business landscape "The customer is king" is one of the oldest clichés of ... (PERIODICAL ARTICLE)
7. Speaking Truth to Power (Companies)
HEADNOTE MARKET FOCUS: ENERGY/UTILITIES HEADNOTE Analytics ore increasingly leveraged for insight into customer behavior CRM takes on special meaning for utility and energy companies, which ... (PERIODICAL ARTICLE)
8. PRIME TIME FOR STREAMING TV
HEADNOTE National networks are distributing TV online to increase consumer touch points, but what does that mean for network affiliates? You don't need a TV ... (PERIODICAL ARTICLE)
9. IT'S ALL COMING 2.0gether
HEADNOTE As 2007 ends, and 2008 looms ahead of us, patterns are beginning to emerge: The future of business may not be in the hands ... (PERIODICAL ARTICLE)
10. SERVICE WITH A (REAL) SMILE
HEADNOTE REQUIRED READING HEADNOTE Great support requires wanting to give great support Why do customers take their business elsewhere? Usually it comes down to a ... (PERIODICAL ARTICLE) | |
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