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Issue Date:
08/01/2007
In This Issue
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1. Automation Proves Its Value
IN AN INTERESTING TURN of events, while companies are often quick to automate business processes to cut costs, customers are now requesting it-especially when it ... (PERIODICAL ARTICLE)
2. The Age of WIT?
HEADNOTE Indian consultancies are increasing their pursuit of their Western competitors, and are experiencing similar outsourcing issues IMAGE ILLUSTRATION 1 While market share and strong ... (PERIODICAL ARTICLE)
3. The Rise of the Digital Client
HEADNOTE Catering to this new breed of always-on customer will require a new approach to CRM IN THE CRM industry's first era (1980 to 2000), ... (PERIODICAL ARTICLE)
4. The Decisions of Negotiation
HEADNOTE Last-minute confitas often lead to a no-sale. Why risk it when you dont have to? IT'S AN ENDURING MYTH that negotiation requires a backand-forth ... (PERIODICAL ARTICLE)
5. Cashing In on Integration
HEADNOTE MARKET FOCUS: FINANCIAL SERVICES Financial services companies must focus on shifting away from siloed processes across departments and channels Financial services (FS) firms aren't ... (PERIODICAL ARTICLE)
6. FINANCING WORKFORCE MANAGEMENT
HEADNOTE case study IMAGE PHOTOGRAPH 1 Barclaycard Business is the multibrand credit card and loans business of global financial giant Barclays. With 450 agents to ... (PERIODICAL ARTICLE)
7. YOU JUST GOT PUNK'D!
HEADNOTE REQUIRED READING Move over, Ashton Kutcher: There are some new punks in town. In Punk Marketing, authors Richard Laermer and Mark Simmons take an ... (PERIODICAL ARTICLE)
8. destinationCRM Dashboard
IMAGE ILLUSTRATION 1 * The Top 25 in Supply Chain Management AMR Research has identified its Supply Chain Top 25 for 2007 - "those manufacturers ... (PERIODICAL ARTICLE)
9. CRM magazine Best Practices Series: Vertical Markets
HEADNOTE Choosing the Right CRM Solution for Your Unique Business Needs Customer relationship management is a very broad term that conveys a horizontal and strategic ... (PERIODICAL ARTICLE)
10. Achieving Exceptional Customer Experience in Retail, Telecom, Higher Ed and...
RIGHT NOW TECHNOLOGIES RIGHTNOW® TELECOM IMAGE PHOTOGRAPH 1 Benefits: * INCREASE CUSTOMER SELF-SERVICE UP TO 97% * REDUCE INCOMING EMAILS FROM 20-70% * REDUCE INBOUND ... (PERIODICAL ARTICLE) | |
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1-10 (of 26) related articles
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1-10 (of 26) related articles
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