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Issue Date:
03/01/2006
In This Issue
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1-10 (of 22) related articles
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1. Pint of View: A Primer on Risky Business
HEADNOTE Outsourcing for the ethically challenged AS WE REPORTED in December 2005, outsourcing is big, especially offshoring and nearshoring. We reported this in November, too; ... (PERIODICAL ARTICLE)
2. The Scientific Reason for CRM Failure
HEADNOTE Part 1: Understanding resistance THE PEOPLE PART OF CRM PROJECTS HAS THE MOST IMPACT ON BUSINESS RESULTS. CLIENTS OFTEN ASK US, "Why are CRM ... (PERIODICAL ARTICLE)
3. Getting More for the Money
HEADNOTE SECRET OF MY SUCCESS HEADNOTE Citizens National Bank turns to a smaller CRM company for bigger results Mark Singleton, president and CEO of CNB ... (PERIODICAL ARTICLE)
4. RE: TOOLING
IMAGE PHOTOGRAPH 1 IMAGE PHOTOGRAPH 2 Business Problem: A Company Has Little Insight Into Timely Customer or Employee Feedback. Tech Solution: Web-Survey Systems Contact centers, ... (PERIODICAL ARTICLE)
5. Compensation Problems? Please Hold for Callidus
HEADNOTE Sprint rings up experts to revamp its commission payment system Ask a handful of salespeople what they hate about their jobs, and they'll all ... (PERIODICAL ARTICLE)
6. CRM 'At the Highest Level'
HEADNOTE A Christian bookstore uses marketing campaign management to improve customer relationships LifeWay Christian Stores needed to rely on more than prayer if it wanted ... (PERIODICAL ARTICLE)
7. thiNkiNg outside the (MaiL)box
HEADNOTE creativity ANd QuirkiNess are iNfLueNciNg aLterNative IMAGE PHOTOGRAPH 1 IMAGE PHOTOGRAPH 2 David Ogilvy noted that in "the modern world of business it is ... (PERIODICAL ARTICLE)
8. A WIRELESS EMERGENCY
It's easy to understand the importance paramedics, EMTs, police, and firefighters place on having a strong wireless connection. MedicalDispatch develops wireless dispatch products for ambulances. (PERIODICAL ARTICLE)
9. A Solution That's a South Sea Breeze
HEADNOTE Unifying customer touch points helps a hotel company specializing in the South Pacific tourism industry reduce costs and boost agent utilization Stress reduction comes ... (PERIODICAL ARTICLE)
10. social networking: getting in touch the crm way
IMAGE ILLUSTRATION 1 IMAGE ILLUSTRATION 2 Networking. Usually, the phrase that comes up when you discuss it is, it's not what you know, it's whom ... (PERIODICAL ARTICLE) | |
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1-10 (of 22) related articles
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1-10 (of 22) related articles
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2006
2005
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