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Issue Date:
02/01/2004
In This Issue
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1-10 (of 21) related articles
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1. A Leap of Faith
HEADNOTE SOMETIMES IMPLEMENTING A CRM TECHNOLOGY MEANS TAKING A SIGNIFICANT RISK If you believe in an unproven technology, would you take a leap of faith ... (PERIODICAL ARTICLE)
2. Expert ADVICE
HEADNOTE No one should be better at using crm than crm vendor sthemselves here thery reveal thetrir insiede strategies IMAGE ILLUSTRATION 1 THE COMPANIES that ... (PERIODICAL ARTICLE)
3. Mobile CRM Helps Smith & Nephew Reps Give Hands-On Service
Sales representatives for Smith & Nephew are the definition of hands-on, which is a big change from how the company previously handled its ordering, inventory, ... (PERIODICAL ARTICLE)
4. How to... CHOOSE THE RIGHT CONTACT CENTER OUTSOURCER
They have efficient cost structures, access to low-cost, multilingual, and often supremely qualified staff. Call center outsourcers have something many firms want, but without the ... (PERIODICAL ARTICLE)
5. Finding CRM's Holy Grail
HEADNOTE IT IS POSSIBLE TO TURN A CALL CENTER INTO A PROFIT CENTER With the possible exception of the 360-degree view of the customer, there ... (PERIODICAL ARTICLE)
6. GET SMART!
HEADNOTE Enterprises are relying more and more on analytics to derive ADDED VALUE from their CRM systems. Here are the LATESTand HOT ANALYTICS TOOLS giving ... (PERIODICAL ARTICLE)
7. FCC Hits Hard With DNC Fine
The Federal Communications Commission (FCC) is getting tough on do-not-call violators. The FCC has imposed its first fine-to AT&T in the amount of $780,000-for calling ... (PERIODICAL ARTICLE)
8. Financial Services Firms Learn to Value Relationships, Not Transactions
HEADNOTE VERTICAL FOCUS Somewhere along the line CRM in the financial services industry became a tool that focused not on customer relationships, but rather on ... (PERIODICAL ARTICLE)
9. Merging for Midmarket Dominance
HEADNOTE ACQUISITIONS INCREASE IN POPULARITY AS CRM VENDORS LOOK TO CAPTURE SHARE IN THE MIDMARKET In recent months many large CRM firms have been swallowing ... (PERIODICAL ARTICLE)
10. News in Brief
In a recent Aberdeen Group survey of small and midsize companies, nearly 42 percent of the respondents indicated that CRM is a valuable tool for ... (PERIODICAL ARTICLE) | |
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1-10 (of 21) related articles
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1-10 (of 21) related articles
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