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Customer Relations

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glenn ross_80
John promises to expand on these 11 goals in future posts, but let me jump in here and either contribute to the ... Read More
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Logically we know when customers complain, they're giving us useful information. But emotionally we don't like to hear it. Especially since some ... Read More

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1-20 of 2054 related articles
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Customer Service Experience
Your relationship with your customers will make or break your business. Read up on how to improve your...
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Customer Service Strategies for Web-Based Businesses
Streamline your online customer relations strategies to maintain relationships.
article
Providing Excellent Customer Care in a Service-Based Industry
Knowing what your niche customers want and making sure your staff is well trained are the first steps...
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Creating Effective Customer Satisfaction Surveys
Shed some light on what your customers expect.
article
Get Over Cold-Calling Reluctance Permanently
In order to permanently overcome the fear and resistance to cold calling, explore the source of your anxiety.
article
Establish the Primary Objective of Your Sales Presentation
Whether it’s over the phone, online, or face-to-face, the time comes to deliver your value proposition to the...
article
Dead Lead or Follow Up?
When following up with prospects, it's important to uderstand how to turn an inquiry into interest.
article
New Capabilities in Contact Center Technology
At the same time that voice and data networks have converged, specialized call-center capabilities have been integrated as...
article
Assumptions That Cost You the Sale
We've all heard what happens when you assume something. Read our five tips to better understand your prospects...
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Your Clients Aren't Always Looking for a Friend
The stronger your relationships with your customers, the easier it will be to sell them, serve them, and...
article
Keep the Lines of Communication with Your Prospects Open
Wouldn't it be great if every prospect became a new customer according to our timeline? Unfortunately, some of...
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Set Customer Service Policies That Satisfy
Quality service is worth money to your customers -- and to you.
article
Six Customer Service Strategies That Win
How you handle customers can make or break your business.
article
Customer Relationship Management (CRM) Software for Mobile Users
Increasing demand and competition — as well as advances in mobile technology — have fueled important changes in...
article
Sales Force Automation: Managing CRM and ERP Solutions
The goal of sales force automation (SFA) is to streamline the entire sales process in order to make...
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Top 10 Customer Service Mistakes
Avoid these common mistakes and strengthen your position in a competitive market.
article
Ten Rules for Great Customer Service
Strong customer service is essential for sales success. Live these 10 basic rules.
article
Understanding Customer Relationship Management
Learn how today's software automates nearly all of the tasks that salespeople once performed manually.
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Ten Tips for Marketing to Existing Clients and Customers
On average, finding a new customer costs five times as much as keeping an existing one! Here are...
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Ten Tips to Build Customer Loyalty
The key to a successful business is a steady customer base. Here are ten ways in which you...
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Association of Progressive Rental Organizations
Represents dealer and industry suppliers. Serves rental dealers in the home appliance, furniture, and consumer electronics industry who market their products with a rental-purchase plan. Purposes are to: foster trade ...

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