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Customer Interaction Solutions
Latest Issue:
10/01/2009
In This Issue
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1. Do you have a sales prevention department in your company? Part I.
Back in the February 1994 issue of Telemarketing magazine (the parent publication of this magazine), I wrote an editorial with the above title. Since then, ... (PERIODICAL ARTICLE)
2. Convergys.
Convergys (www.convergys.com) has launched two new inbound and outbound IVR solutions. The Intelligent Self-Service is unique in chat unlike other inbound products that use intelligence ... (PERIODICAL ARTICLE)
3. Noble Systems Corporation.
Noble Systems Corporation (www.noblesys.com)'s new Noble SIPhony, the firm's newest generation SIP platform enables TDM and hardware-based telephony platforms to smoothly migrate to a SIP ... (PERIODICAL ARTICLE)
4. Smoothstone IP Communications.
Smoothstone IP Communications' (www.smoothstone.com) new Intelligent Call Center Hosted Contact Center Solution Version 3.2 is equipped with access to real-time queue/call statistics, taskbar alerts and ... (PERIODICAL ARTICLE)
5. Zeacom's unified communications strategy.
Ernie Wallerstein, Zeacom's president, Americas, has been taking into the corporate, analyst, and media streets a very simple message about unified communications: It is neither ... (PERIODICAL ARTICLE)
6. Interactive Intelligence.
Interactive Intelligence (www.inin.com) has made audio conferencing such as between contact centers and with key customers and suppliers much easier. It has added call scheduling, ... (PERIODICAL ARTICLE)
7. InteQ.
InteQ (www.inteqnet.com) has upgraded its InfraDesk help/service desk solution. It has enhanced the product's service level management functionality to automatically recognize the severity of a ... (PERIODICAL ARTICLE)
8. 2009 TMC Labs Innovation Award winners, part II.
Last month we listed the winners of the prestigious TMC Labs Innovation Awards. Here are the summaries on these unique and meritorious products and services. (PERIODICAL ARTICLE)
9. One year after the meltdown: lessons learned for call centers.
A year ago, prospects for a bright 2009 in contact centers were looking pretty bleak, let alone a happy 2010. In retrospect, there were a ... (PERIODICAL ARTICLE) | |
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