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Customer Interaction Solutions
Latest Issue:
11/01/2009
In This Issue
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1. Salute veterans by hiring them.
For its Tommy this, an 'Tommy that, an' "Chuck him out, the brute!" But its "Savior of 'is country" when the guns begin to shoot. (PERIODICAL ARTICLE)
2. Paying attention to customer data security.
Today's contact centers act as a funnel for massive amounts of data that flow from silo to silo. Some forms of data are kept long ... (PERIODICAL ARTICLE)
3. ASC (www.asctelecom.com).
* ASC (www.asctelecom.com) offers lower bandwidth demand and increased channel hour capacity for IP call recordings with the EVOip Server Software 9.0, its new VoIP ... (PERIODICAL ARTICLE)
4. Avaya (www.avaya.com).
* Avaya (www.avaya.com) has launched IP Office Release 5, which gives small and medium-sized enterprises enhanced tools that give them greater operational flexibility. It is ... (PERIODICAL ARTICLE)
5. Avidian Technologies (www.avidian.com).
* Avidian Technologies (www.avidian.com) has come out with the Prophet OnDemand Premium Edition, which is the hosted edition of its Prophet Microsoft Outlook-based CRM software. (PERIODICAL ARTICLE)
6. HardMetrics (www.hardmetrics.com).
* HardMetrics (www.hardmetrics.com) has enhanced its HardMetrics Performance Manager data analytics solution. The new HPM Version 5.3 captures, stores, correlates and retrieves millions of rows ... (PERIODICAL ARTICLE)
7. S3 (www.s3integrity.com).
* S3 (www.s3integrity.com) has unveiled the WuLi Solution, a proprietary customer self-service business process that combines customer-driven real-time analytics with a media-rich, online interactive experience. (PERIODICAL ARTICLE)
8. Interactive intelligence unifies the enterprise.
A fascinating industry icon, Dr. Donald E. (Don) Brown has now founded and run three successful software companies. His current and largest one, 15-year-old Interactive ... (PERIODICAL ARTICLE)
9. On the go CRM.
The days of being tied down and/or rushing back to desks to manage customer relationships are fast drawing to a close thanks to new and ... (PERIODICAL ARTICLE)
10. Unifying the headset.
There is a unification beginning to happen in contact centers. This is a coming together of voice, written, and video channels, of care and sales ... (PERIODICAL ARTICLE) | |
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1-10 (of 15) related articles
Items per page
1-10 (of 15) related articles
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