Customer Interaction Solutions

Whether you're designing a mobile app, redesigning an IVR or an agent desktop, you know that understanding--and using--voice...

ACD Products 1. Auto Attendants 2. Call Diverters 3. Call Sequencers 4. Digital Announcers (ACD) 5. Message Boards...

Alorica (S) 14726 Ramona Ave. Third Floor Chino, Calif.91710 909-606-3600 fax: 909-606-7708 www.alorica.com Alorica is a leading provider...

Enghouse Interactive (M,C) 2095 W. Pinnacle Peak Rd. Suite 110 Phoenix, Ariz. 85027 800-788-9733 fax: 602-789-2768 www.Enghouselnteractive.com Enghouse...

TelStrat (M) 6900 K Ave. Plano, Texas 75074 972-543-3500 fax: 972-543-3450 www.telstrat.com Founded in 1993, and headquartered in...

Verint Witness Actionable Solutions (C) Worldwide Headquarters 330 South Service Road Melville, NY 11747 USA 631-962-9600 fax:631-962-9300 www.verint.com...

The best way to choose and implement a new enterprise communications system successfully is by first preparing a...

Innovative Solutions from the Teleservices Experts In response to decades of marketing overload, consumers have adapted the way...

Contact centers have been in the forefront of advancements in telecommunication, collaboration and customer service, being first with...

Innovative Solutions from the Productivity Experts 0f all the metrics in a call center, first call resolution often...

For years, Americans have prospered like no other people on earth because our class-free society allowed virtually anyone...

As another year comes to a close and I think back to what was the year 2011, we've...

Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58 percent...

A few months ago the world lost Steve Jobs, a man who will very likely be remembered as...

Customer service has become a joke to most consumers, but not a particularly funny one. In recognition of...

Fidelity Communications is a triple-play service provider with a solutions portfolio of services that transcends the traditional boundaries...

A Aastra (M,C) 800-468-3266 www.aastrausa.com Products/Services: 7,20,22,107,166 Adaptive Digital Technologies (C) 610-825-0182 x120 www.adaptivedigital.com Products/Services: 163 Other: Voice/VoIP...

Altitude Software (C) 90 Allstate Parkway, Suite 601 Markham, Ontario L3R 6H3 Canada 905-479-2655 fax: 905-479-3825 www.altitude.com Altitude...

InfoCision (S) 325 Springside Drive Akron, Ohio 44333 330-668-1400 fax: 330-670-5690 infocision.com Our clients are the household names...

Interactive Intelligence (S,C) 7601 Interactive Way Indianapolis, Ind. 46278 317-872-3000 fax:317-872-3000 www.inin.com Deliberately Innovative All-in-One Communications for Business....