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Issue Date:
12/01/2007
In This Issue
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1-9 (of 9) related articles
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1. How to Buy Call Center/CRM Technology
The greater the options, the more challenging buying the right product or service will be. (PERIODICAL ARTICLE)
2. Microsoft unifies the call center.
The call center is a complicated place. In a way, it's like Grand Central Station to any business. Almost all contact with customers (customer contact, ... (PERIODICAL ARTICLE)
3. Reducing background noise to boost customersatisfaction.
One of my biggest personal pet peeves with dealing with call centers is the amount of background noise that is typically heard. OK ... I ... (PERIODICAL ARTICLE)
4. The essential Buyers' Guide tipsheets.
For this, our annual Buyers' Guide, the editorial team at Customer Interaction Solutions decided that it's not enough to tell you where you can buy ... (PERIODICAL ARTICLE)
5. Deploying a business communicationssolution.
Q: Applications, advanced features, broader integration and less hardware seems to be the sales pitch for many of the newer IP communications systems, as is ... (PERIODICAL ARTICLE)
6. Product/services listings.
1. AUTO ATTENDANTS Acredo Technologies, Inc. (Acredo) www.acredo.us HouseCalls Audio Tour www.housecallsaudiotour.com Vertical Communications www.vertical.com 5. MESSAGE BOARDS Spectrum Corp. www.specorp.com Symon Communications, Inc. www.symon.com ... (PERIODICAL ARTICLE)
7. The "intelligible" choice: intelligibilityof calls as a...
Contact center managers rely on clear, effective communications as the cornerstone of their business. Headsets provide the critical link between their agents and customers, which ... (PERIODICAL ARTICLE)
8. Alphabetical listings.
811 MSi Software 2004 Inc. (S, C) 772-388-1073 www.811msi.ca Products/Services: 88, 114, 136, 151 Other: Telcom Bill Management A Aastra OnDemand (M, C) 800-468-3266 www.aastraondemand.com ... (PERIODICAL ARTICLE)
9. Ignorance Is Bliss with Technology
For many companies, getting 1990s technology would be an upgrade. (PERIODICAL ARTICLE) | |
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1-9 (of 9) related articles
Items per page
1-9 (of 9) related articles
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