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Issue Date:
01/01/2005
In This Issue
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1-10 (of 46) related articles
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1. Welcome to a new era of customer
contact.
I bet you've heard that before, huh? Probably from many editors and analysts, including me. It's become the contact center's version of "Have A Nice ... (PERIODICAL ARTICLE)
2. Reducing staff may cost you money.
Many businesses have felt the effect of a slowed economy over the past few years. All departments, including the call center, have been asked to ... (PERIODICAL ARTICLE)
3. WebPosition Gold 3 Platinum.
WebPosition Gold 3 Platinum WebPosition (owned by NetIQ) 851 SW 6th Ave., Ste. 700 Portland, OR 97204 Ph: 800-962-4855 Web: www.webposition.com Price: WebPosition Gold 3 ... (PERIODICAL ARTICLE)
4. GoldMine 6.5/6.7.
GoldMine 6.5/6.7 FrontRange Solutions Inc. 6701 Koll Center Parkway Ste. 250 Pleasanton, CA 94566 Ph: 800-776-7889 Web: www.frontrange.com Price: $495 per concurrent user GoldMine 6.7 ... (PERIODICAL ARTICLE)
5. Multimodal Speech Synthesis.
Multimodal speech synthesis is artificial speech accompanied by the image of a human face that replicates emotions: smiles, frowns, winking, head shaking, etc. The progress ... (PERIODICAL ARTICLE)
6. Edify achieves VoiceXML 2.0
certification.
Edify Corporation, a supplier of voice and speech solutions, recently announced that the Edify Voice Interaction Platform (EVIP) 9.0 has achieved VoiceXML 2.0 certification through ... (PERIODICAL ARTICLE)
7. Nuance Voice Platform honored by Forrester
Research.
Nuance recently announced that its Nuance Voice Platform, the company's open, standards-based platform optimized for speech, was named a "Top Market Leader" by analyst firm ... (PERIODICAL ARTICLE)
8. Apptera rolls out new packaged speech applications for
financial services.
Apptera, a provider of configurable packaged speech applications, has announced the availability of new packaged speech applications for the company's Financial Services Suite. Apptera Account ... (PERIODICAL ARTICLE)
9. Redundancy key to high availability voice
services.
It's no secret that organizations today rely on a constant stream of voice and data communications to maintain contact with customers, staff and business partners. (PERIODICAL ARTICLE)
10. Knowledge management doesn't come in a
box.
In day-to-day life, there are many examples of how components can be interconnected to create a desired solution. Although Apple Computer has now hidden the ... (PERIODICAL ARTICLE) | |
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1-10 (of 46) related articles
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1-10 (of 46) related articles
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