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Issue Date:
05/01/2004
In This Issue
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1. Search engine marketing campaigns make a localcall.
In today's market, online visibility is crucial for many businesses. In the call center industry alone, more than 675,000 Internet searches were executed for terms ... (PERIODICAL ARTICLE)
2. Unraveling the mystery of service level
discrepancies.
You've covered all the bases in creating your call forecast--evaluated past trends and calling patterns, incorporated marketing's new promotional campaign--and you are convinced you've got ... (PERIODICAL ARTICLE)
3. TMC[TM] Labs review.
Loyal readers of this magazine already know the tried-and-true benefits of workforce management (WFM), so we won't belabor the point. What readers may not realize, ... (PERIODICAL ARTICLE)
4. Automating contact centers to support regulatory
compliance efforts.
Corporate America is facing ever increasing controls over how it deals with customers and manages business. Wide-sweeping regulations have been passed in the last decade ... (PERIODICAL ARTICLE)
5. Speech recognition for the contact
center.
In today's competitive marketplace, contact centers everywhere are installing speech recognition systems to improve their responsiveness to customers. Should you deploy a speech solution in ... (PERIODICAL ARTICLE)
6. Voicexml versus salt: selecting a voice application
standard.
When it comes to speech application standards, it seems we've been asking all the wrong questions. The VXML versus SALT debate is currently a hot ... (PERIODICAL ARTICLE)
7. Attempts to divide an industry: the following is
reprinted from the...
It's been three weeks since the ATA announced that it would proceed to seek legal relief for our members relating to the national DNC registry. (PERIODICAL ARTICLE)
8. Drivers and restrainers of the Indian call
center.
Every year, two million Indian college kids graduate, and they think it's cool to work for a call center. The dramatic growth of call centers ... (PERIODICAL ARTICLE)
9. Losing money by spending less; when outsourcing
customer service doesn't...
Web.com is a medium-sized Web hosting and Internet services provider located in Brookfield, Connecticut. We've been in business since 1996 and pride ourselves on two ... (PERIODICAL ARTICLE)
10. Customer Inter@ction Solutions[R] magazine's
fifth-annual CRM Excellence...
For the fifth consecutive year, the editors of Customer Inter@ction Solutions[R] dared readers to prove that their companies have what it takes to win the ... (PERIODICAL ARTICLE) | |
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1-10 (of 39) related articles
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1-10 (of 39) related articles
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