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Issue Date:
03/01/2004
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1. Puerto Rico: the benefits of offshore in the United
States.
A call center need not move out of the country if it wants the same cost-saving benefits of going offshore. Sound impossible? The Commonwealth of ... (PERIODICAL ARTICLE)
2. Understanding agent occupancy.
When it comes to call center efficiency, bigger is better. A larger call center or work team will be more efficient than a smaller one. (PERIODICAL ARTICLE)
3. TMC[TM] Labs review.
Over the past several years we've all heard about the benefits of PC-based PBXs (PC-PBXs) also sometimes called "communications servers." But what about PC-based predictive ... (PERIODICAL ARTICLE)
4. In the face of do-not-call, creating Profit in the
call center.
When the do-not-call list was conceived, many thought it sounded a death knell for telemarketing organizations. For the smart ones, however, it's a chance to ... (PERIODICAL ARTICLE)
5. Turning browsers into customers.
Imagine the following scenario: a customer walks through a department store and begins shopping, adding a couple of items that catch her eye to her ... (PERIODICAL ARTICLE)
6. 3 percent, 2 seconds and 1 chance to do it right:
using the predictive...
You might not know it from the national news headlines, but there's more to the federal government's most recent telemarketing regulations than a "do-not-call" registry. (PERIODICAL ARTICLE)
7. Legislation doesn't always mean loss of
productivity.
In the past few months, there has been a lot of emphasis on the downside of the national do-not-call registry (NDNCR) and related telemarketing regulations. (PERIODICAL ARTICLE)
8. Customer Inter@ction Solutions[R] magazine's:
nineteenth-annual Top 50...
This is the nineteenth year Customer Inter@ction Solutions[R] magazine brings you its "Top 50" Teleservices Agency Ranking. In this issue, we're presenting the "Top 50" ... (PERIODICAL ARTICLE)
9. Data quality: CRM's weak link.
CRM projects don't always turn out the way they're supposed to, despite the best intentions of every department and individual involved. These implementations fail for ... (PERIODICAL ARTICLE)
10. West Corp. deploys RADCOM's voice quality
management system.
RADCOM Ltd. has announced that West Corp. selected Omni-Q as its voice over IP (VoIP) network quality assurance solution. Using remote probes that support both ... (PERIODICAL ARTICLE) | |
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1-10 (of 48) related articles
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1-10 (of 48) related articles
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