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Issue Date:
10/01/2002
In This Issue
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1-10 (of 11) related articles
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1. Jamaica: A call center destination
HEADNOTE RE: Locations A few months ago, I and other "leading" site consultants and call center executives attended a thorough three-day tour and overview of ... (PERIODICAL ARTICLE)
2. Boost market share with powerful marketing and sensible CRM
HEADNOTE Publisher's Outlook HEADNOTE OPPORTUNITY IS KNOCKING HEADNOTE Leapfrog Your Competition IMAGE PHOTOGRAPH 5 IMAGE ILLUSTRATION 6 There has never been a greater opportunity to ... (PERIODICAL ARTICLE)
3. Ask Dr. Jon
HEADNOTE The Purdue Page HEADNOTE Research Highlights Ffom Purdue University IMAGE PHOTOGRAPH 2 Q What does the acronym FTE stand for, and what does it ... (PERIODICAL ARTICLE)
4. Getting more from a recording or monitoring system
If you're going to record, it will be for specific reasons: compliance, risk management, quality monitoring, increased agent performance or a combination thereof. You can, ... (PERIODICAL ARTICLE)
5. Monitoring the pulse of performance - an enterprise initiative
PRODUCT AND SERVICES SELECTION GUIDE Agent performance that meets company standards but leaves the customer unhappy is like the operation that is declared a success ... (PERIODICAL ARTICLE)
6. Blueprint for an enterprise e-learning architecture
HEADNOTE esales-service.com HEADNOTE At the end of the 20th century, the first wave of Internet applications forever transformed the way the world conducts business. E-- ... (PERIODICAL ARTICLE)
7. Remote agents: A new force for the call center
IMAGE ILLUSTRATION 2 CALL CENTER/CRM MANAGEMENT SCOPE What are the biggest challenges you face in your call center today? If you started a list, do ... (PERIODICAL ARTICLE)
8. Keeping customers happy: Mixing e-service and live help
HEADNOTE CUSTOMER RELATIONSHIP MANAGEMENT HEADNOTE When e-service and human touch properly integrate, the resulting synergies create even higher levels of customer satisfaction. Web-based e-service is ... (PERIODICAL ARTICLE)
9. Live from the contact center: Balancing self-service and the human touch
IMAGE ILLUSTRATION 1 CUSTOMER RELATIONSHIP MANAGEMENT Whenever I think of "balancing," think of my Sunday newspaper. Only when I meditate over my paper on a ... (PERIODICAL ARTICLE)
10. New products for contact management, customer loyalty and hosted contact...
With ACT! software having been around 15 years, Best Software, the producer of ACT!, has had a lot of experience in providing usable contact management ... (PERIODICAL ARTICLE) | |
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1-10 (of 11) related articles
Items per page
1-10 (of 11) related articles
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