Successful surveillance depends on more than the quality of the firm hired to conduct the investigation, according to 'Tim Fargo, owner of insurance investigative firm, Omega Insurance Services, and author of a new booklet on the art and science of surveillance.
"Surveillance is not a science -- there is no controlled environment in which to guarantee a specific outcome," Fargo writes in his claims handler's guide to surveillance, "Claimants, Lies and Videotape."
In addition to giving advice on how to identify a potentially fraudulent claim and choose a reli