Cornell Hotel & Restaurant Administration Quarterly

Latest Issue: 11/01/2007

In This Issue

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1. How Organizational Standards Improve Restaurant Service Servers' perceptions of the support of coworkers in their restaurant, the existence of standards in their restaurant, and the extent of their guest orientation are ... (PERIODICAL ARTICLE) 2. Perceptions of Chinese hotels. Although China's one- and two-star hotels are fulfilling guest expectations in the core functions of comfortable beds and clean rooms, a survey of 941 ... (PERIODICAL ARTICLE) 3. Taiwan's hotel rating system: a service quality perspective. An analysis of Taiwan's new hotel rating system shows an imbalance among the five service-quality factors used in the SERVQUAL framework, which is often ... (PERIODICAL ARTICLE) 4. Cuba at the crossroads: the role of the U.S. hospitality industry in Cuban... The long-standing U.S. embargo on travel to Cuba has made life difficult for the Cuban people without achieving its stated purpose of regime change. (PERIODICAL ARTICLE) 5. Toward an understanding of the tourism potential in Cuba. The U.S. embargo on Cuba has been a failure in its stated goal of regime change, and Cuba has found ways of earning foreign ... (PERIODICAL ARTICLE) 6. Tourism and the transformation of Cuba--revisited. Even if the United States ended its embargo on Cuba, the island's command economy might be a hostile environment for U.S.-based hotel operators. Additionally, ... (PERIODICAL ARTICLE) 7. The challenge of Cuban tourism: a commentary on "Cuba at the... While there is no question that U.S. tourism interests are missing the growth potential of Cuba's tourism industry, there is also no reason to ... (PERIODICAL ARTICLE) 8. Barometer of hotel room revenue: a regular service of Smith travel research. Room revenue in the U.S. lodging industry in the second quarter of 2007 was 7 percent higher than it was during the same period ... (PERIODICAL ARTICLE) 9. Internet hotel reservations: the "terms and conditions" trap. A review of U.S. case law finds that the web-based approach used by most hotel companies to alert customers to the terms and conditions ... (PERIODICAL ARTICLE) 10. How organizational standards and coworker support improve restaurant... A model examining the relationship between restaurant employees' reactions to their work environment and their jobs as service providers and guest satisfaction was tested ... (PERIODICAL ARTICLE)
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