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Cornell Hotel & Restaurant Administration Quarterly

Issue Date: 06/01/2001

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In This Issue

1-10 (of 13) related articles Sort by: Relevance \| Date Items per page
1. Clashing Cultures on the Slopes: A Ski-industry Challenge. I have long been a skier, and each year I have taken ski vacations at one or another ski resort. I believe that I am ... (PERIODICAL ARTICLE) 2. The Impact of Tipping Recommendations on Tip Levels. Gently suggesting tip levels to your guests may result in steadier income for servers--without offending customers. Over two million individuals employed as waiters or waitresses ... (PERIODICAL ARTICLE) 3. Energy Management in 2001 and Beyond: Operational Options that Reduce Use... Relatively simple conservation actions plus affordable energy-management technologies should be the first steps taken by those interested in reducing energy usage and costs. For U.S. (PERIODICAL ARTICLE) 4. The Perversity of Sexual-harassment Law: Effects of Recent Court Rulings. Consider the following situation. The presidents of two chain restaurants are concerned about their potential liability due to sexual-harassment suits. Both presidents therefore ensure that ... (PERIODICAL ARTICLE) 5. The Customer-service Life Cycle: A Framework for Improving Customer... By thinking of customers' use of a product or service as a cycle, hospitality organizations can use the internet and IT to offer better service ... (PERIODICAL ARTICLE) 6. The Potential Downside of Bundling: How Packaging Services Can Hurt... Bundled products and services, such as package tours, are popular, but do they hurt your operation? Maybe so... Consider the following scenario: Jerry and Tom ... (PERIODICAL ARTICLE) 7. How Product Quality Drives Profitability: The Experience at Holiday Inn. Quality-management gurus have always assumed that maintaining product quality would improve profitability. It turns out that they are correct. Quality has long been a mantra ... (PERIODICAL ARTICLE) 8. Why Destination Areas Rise and Fall in Popularity. An Update of a Cornell Quarterly Classic Travel is more popular than ever, so why should destination managers worry? Because their location's attractiveness may be ... (PERIODICAL ARTICLE) 9. Barometer of Hotel Room Revenue. A Regular Service of Smith Travel Research Room revenue in the U.S. lodging industry for the first six months of 2001 was nearly 5 percent ... (PERIODICAL ARTICLE) 10. Why We Buy: The Science of Shopping. by Paco Underhill STAND WITH ME FOR A MINUTE AND WATCH. What do your customers see when they enter your restaurant? How long do they ... (PERIODICAL ARTICLE)
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