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Rising above the pack: relationships, with customers and inside the company, make the difference...

By Mader, Robert P.
Publication: Contractor
Date: Saturday, January 1 2005

Ben Seno, vice president/special projects group for Great Lakes Plumbing & Heating Co. in Chicago, says, "It's all about building relationships, both with general contractors and within the company."

Great Lakes has done that and much more. The 58-year-old full mechanical contractor has become one of the premier contractors in the region, the one that gets the showplace jobs such as the renovation of Soldier Field and the expansion of the McCormick Place convention center.

It's the contractor for whom commercial landlords make sure Seno's journeymen stay on

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