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Out of the past: plumbing and heating contractors in the future will face more product choices...

By Wardell, Charles
Publication: Contractor
Date: Thursday, January 1 2004

For most magazines, a 50th anniversary is a time to lean back and reflect on the past. CONTRACTOR wanted to kick off the year by looking ahead. So we posed a question: What will the plumbing and heating business look like five, 10 or even 20 years from now?

Interviews with a range of industry leaders brought a surprisingly quick consensus that's best summed up with one word--more. More electronics. More product choices. More environmental pressure. More demanding customers. In short, a more complex business requiring greater sophistication from everyone in it.

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