I have been in the commercial controls industry for 30 years. I could not agree more with your point of saying what you mean and meaning what you say ("Control Specifications: Ask for What You Need; Enforce What You Ask For," Control Freaks, January 2005). I have been on the application-engineering side of the business and have had to wrestle and referee among owners, specifiers, salespeople, contractors, etc. to come up with a design that nobody is happy with, but everyone grudgingly accepts--all because those people did not do their jobs.
The owners aren't sure what t