Honorable Mention: Doing it Right the First Time.(Keystone Custom Homes' quality management...

By Felicia Oliver, Senior Editor

Keystone Custom Homes' mantra bridges communication with trades.

Keystone Custom Homes keeps its trades accountable to "doing it right the first time," demonstrating that the pen is mightier than the saw in ensuring construction quality. Upon arrival and departure from the job, trades are required to sign off on the condition of the work site and quality of work completed.

"The QA [quality assurance] form goes on a clipboard that is nailed to the wall after the house is framed," says Jeff Rutt, Keystone's presiden