CHARLES BURSEY SR. is technical products manager for Hago, Inc., of Mountainside, N.J., and is based in Voluntown, Conn. He can be reached (phone or fax) at 860/376-4835, or e-mail him at bcharles@snet.net.
Over the past several years, I have talked to many service technicians and salesmen regarding their methods of selling heating/cooling equipment. Many of the technicians have said they really don't want to sell anything, but they get a bonus when the customer calls in for a quotation and the job is sold, so why not? I asked about the bonus level and many receive a ni