- Do You Get Free Technical Support When You Buy a Computer or Software?
Technical support packages can vary a lot, depending on what you're buying and where you buy it. In most cases, a hardware or software manufacturer will do whatever they can to solve your problem while avoiding an expensive, time-consuming tech support call.
- Contacting the Vendor for Technical Support
Many hardware and software vendors now offer a variety of free, Web-based support resources for their customers. If you know that you need support for a particular product, starting at the vendor's Web site is a good idea. But not every vendor offers the same level of support.
- Tips on Using Online Tech Support
After hitting a snag with a new piece of hardware or software, the last thing you want to do is sit on the phone waiting for tech support to answer your call. Besides, tech support has become increasingly expensive -- even if your computer is under warranty, you could spend ......
- Winning the Tech Support Game
Like many other computer users, you've probably learned a lot over time about how a personal computer works. Perhaps you're confident enough to download software over the Internet, or maybe you've installed new software. You might even have taken off the cover of your PC in an effort to install ......
- Building speed in new product
development.
Because all of its elements must be in perfect sync, new product development is more akin to a relay race than a sprint. The "fast track" to success also incorporates many high hurdles--formula requirements, packaging, manufacturing capabilities, etc. Time to market is one of the most critical parameters for new ......
- Embedded Knowledge Can Drive Innovation
How do knowledge systems support new product development? Much has been written about knowledge-based engineering (KBE) systems and the role they play in new product development. Some speculate that these systems only automate the task of creating product iterations by using a rule-based repository as a starting point versus a ......
- VJ Electronix.
VJ Electronix named Stephen Bowler engineering manager, responsible for envisioning, implementing and driving engineering improvements. He was previously in new product development at NEXX Systems, and also held positions at Integrated Solution, Ultratech, and Lucent Technologies. VJ also named Corbin Lane product manager for its recently acquired PMT product line....