Companies are More Willing to Automate Phone-Based Transactions Than Expand into Offshore...

DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c36955) has announced the addition of End-user Attitudes to Speech Self-Service in North America to their offering.

A North American survey focused exclusively on the perception, adoption and use of speech

solutions in the enterprise has been conducted. The sample population for the study consists of 100 contact center managers and IT decision makers. Information gathered from these studies will help businesses make more informed decisions in strategy, direction and product development.

Scope of this title:

--Based on interviews conducted in the US and Canada.

--Verticals covered include communications, financial services, travel & tourism, retail, manufacturing , healthcare and public sector.

--Interviews were carried out over a range of contact center sizes.

Highlights of this title:

An analysis of the end-user attitudes towards speech solutions in North America.

Growth in the number of respondents purchasing speech solutions over the next five years is expected.

Companies are more willing to automate phone-based transactions than expand into offshore countries. Vendors should target opportunities around optimization.

Reasons to Read this Report:

--Understand the attitudes of end-users towards speech self-service in North America.

--Identify the market drivers and barriers to the uptake of speech solutions.

--Select the right channels and pricing models with which to approach the speech solutions market.

For more information visit http://www.researchandmarkets.com/reports/c36955

Source: Datamonitor