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SERVICEWARE INTRODUCES RIGHTANSWERS.COM TECHNICAL SUPPORT PORTAL.(Company Business and...

eService solutions provider ServiceWare Inc. last week announced general availability of rightanswers.com, what it claims is "the first true Internet-based technical support portal." rightanswers.com integrates nearly one million solutions from Microsoft, Apple Computer, Novell, MicroHouse International and ServiceWare's own knowledge engineering staff.

The single source represents the most comprehensive support database in the world, ServiceWare says. rightanswers.com is the first release in a suite of integrated eServices products that ServiceWare will unveil in th

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  • SERVICEWARE INTRODUCES RIGHTANSWERS.COM TECHNICAL SUPPORT PORTAL.
    • eService solutions provider ServiceWare Inc. last week announced general availability of rightanswers.com, what it claims is "the first true Internet-based technical support portal." rightanswers.com integrates nearly one million solutions from Microsoft, Apple Computer, Novell, MicroHouse International and ServiceWare's own knowledge engineering staff. The single source represents the most comprehensive support ......
  • Problem Resolution/Knowledge Management Software Firms Combine Forces.
    • Pittsburgh-based ServiceWare Inc. has acquired Molloy Group Inc., a provider of knowledge-empowered software for strengthening customer relationships. The acquisition broadens ServiceWare's market presence, expands its product portfolio and positions the company to meet strong market demand for enterprise-wide Internet-based solutions for IT support, customer service and sales operations. The two ......
  • Knowledge management: From nebulous to necessary for customer service
    • HEADNOTE CUSTOMER RELATIONSHIP MANAGEMENT Customer relationship management (CRM) solutions have been widely accepted by global enterprises seeking to improve customer satisfaction and retention. But it takes more than just technology to maintain customer relationships. It takes improved business processes and a method for providing customers with the information that they ......
  • Knowledge management: from nebulous to necessary for customer service. (Customer Relationship Management).
    • Customer relationship management (CRM) solutions have been widely accepted by global enterprises seeking to improve customer satisfaction and retention. But it takes more than just technology to maintain customer relationships. It takes improved business processes and a method for providing customers with the information that they demand in an efficient ......
  • Remedy partners with ServiceWare to offer web-based IT support to customers.
    • INTERNET BUSINESS NEWS-(C)1995-2000 M2 COMMUNICATIONS LTD Remedy Corp and ServiceWare Technologies Inc have agreed to integrate ServiceWare's web-based knowledge portal - called The Foundation Channels of RightAnswers.com - into Remedy's help desk system to provide Remedy's customers with enhanced IT support via the Internet. Offered on a subscription basis over ......
  • The rise and fall and rise again of customer care: as we move out of recession, the quest to build more solid relationships will generate renewed interest in customer service. (Tech Topics).
    • As an analyst at GartnerGroup in the late 1990s, Mitchell Nitzan spent much of his time examining the great raft of customer relationship management (CRM) tools then on the market. "From early on, there was an understanding that applications needed some capacity for knowledge management to be effective," explains Nitzan, ......
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