- Sales Force Automation: Managing CRM and ERP Solutions
The goal of sales force automation (SFA) is to streamline the entire sales process in order to make businesses more efficient, to improve customer interactions, to increase overall customer satisfaction, and to save time and money.
- Can You Rent a Customer Relationship Management (CRM) Solution?
Yes, and it may be a wise idea. It's no secret that many customer relationship management (CRM) implementations fall short of their expectations or are completely unsuccessful. Renting applications represents a rapidly growing trend in the software industry. Many companies prefer to outsource applications because it puts the technological burden ......
- Application hosting. (Technology
Tools).
Seeing a business in application hosting of large enterprise resource management systems, USInternetworking of Annapolis, Md., has created application hosting management and support for PeopleSoft, Siebel Systems CRM (customer relationship management), Lawson Financial Management and Ariba customers that it says can save most customers close to 20 percent of related ......
- A new ASP solution for small- to medium-sized
businesses: The next generation in outsourcing is leveling the playing
field for SMEs by allowing them access to the same applications offered
to large enterprises....
Out with the old, in with the "netsourcing." Netsourcing is the next generation of the Application Service Provider (ASP) solution, providing business applications to small-to medium-sized enterprises (SMEs) in a cost-effective manner. The emergence of the Netsourced Service Provider (NSP) model is changing the rules of outsourcing. In today's market, ......
- CRM applications: licensed or hosted which is better
for you? (Customer Relationship Management).
Customer relationship management (CRM), with an emphasis on customer service, is crucial to business sustenance, especially in today's economy in which companies are increasingly relying on business from their existing customer base. When it comes to CRM application deployments, there are primarily two approaches: in-house licensing and using software as ......
- White Pajama.
Integrated Contact Center Network White Pajama's innovation is in what it has accomplished: providing a converged application service provider-modeled customer interaction management/customer relationship management (CIM/CRM) function for the less-than-100-seat call center at an affordable price. TMC[TM] Labs recently reviewed White Pajama in the June 2001 issue of this magazine. A ......
- ASPs enter the mainstream
HEADNOTE MORE COMPANIES ARE USING APPLICATION SERVICE PROVIDERS TO LIGHTEN THEIR ENTERPRISE-SOFTWARE LOAD. Only a couple of years ago. the idea of renting enterprise software seemed downright radical. Even so, given the potential benefits-sidestepping the labor shortage in information technology, not having to worry about keeping up with each and ......