CINCINNATI--(BUSINESS WIRE)--Jan. 13, 1999--Frost & Sullivan, a world leader in international marketing, consulting, and training, has named Convergys Corporation the recipient of this year's national Market Engineering Leadership Award. Convergys was selected to receive this designation over a wide field of competitors for exhibiting world-class leadership in U.S. call center services.

The Convergys Customer Management Group operates 25 U.S. call centers that employ more than 25,000 people. Equipped with state-of-the-art technology and telecommunications systems, these domestic call centers allow Convergys to provide outsourced customer management solutions for many of the nation's largest, "blue chip" companies. The Convergys Customer Management Group handles more than one million calls per day.

"Convergys has emerged as a leading player in United States call center operations because of its proactive strategy and superior performance in the marketplace," said, Kim Antonaccio, telecommunications industry analyst with Frost & Sullivan. "Convergys is highly market-oriented and demonstrates a level of service to clients and standard of training for employees that are among the highest in the industry."

"Convergys is honored to be selected for this prestigious national recognition," said David Dougherty, president of Convergys Customer Management Group. "In this growing industry, we know that bigger does not always mean better. This award, however, coupled with our being named the largest customer service agency in North America by Telemarketing & Call Center Solutions magazine earlier this year, confirms that we are on the right track with our strategy of highest quality and unparalleled client service. We will continue to strive for excellence in all of our operations here in the U.S. and in the 7 call centers we maintain abroad."

ABOUT FROST & SULLIVAN

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Frost & Sullivan is a customer-focused marketing consulting company and a world leader in international marketing, consulting and training. The company monitors the telecommunications industry for market trends, market measurements and strategies. Market Engineering(TM) is a measurement-based system that fully integrates market research, goals setting, strategic marketing, market planning and monitoring as integral components of the marketing process. Through its global network of consultants, Frost & Sullivan can meet your needs for information in virtually every country and language throughout the world.

ABOUT CONVERGYS

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Convergys Corporation (NYSE:CVG) (formerly CBIS and MATRIXX Marketing) is the global leader in providing outsourced, integrated, customer care and billing services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage.

Convergys software produces more than one million bills each day, and Convergys call centers handle more than one million calls each day.

Convergys serves the top companies in a wide range of industries, including communications, technology, cable and broadband services, consumer products, financial services, utilities, healthcare, hospitality, and direct response. Headquartered in Cincinnati, Ohio, Convergys employs over 30,000 people at its more than 30 call centers, data centers, and other offices in the United States, Canada, and Europe. The company's address on the web is www.convergys.com

Convergys is pronounced: kun VER jis