Business/Technology Editors

WESTFORD, Mass.--(BUSINESS WIRE)--Aug. 7, 2000

Davox Corporation (NASDAQ:DAVX), a leading developer of customer contact solutions, today announced the promotion of Paul R. Lucchese to vice president, general counsel and secretary. In his new role as vice president, Lucchese will serve as an officer of the Company and continue to report directly to Davox's Vice President of Finance and CFO Michael Provenzano.

"Throughout his years with Davox, Paul has done an outstanding job in advising senior management on a variety of significant issues and in limiting the Company's liability on a daily basis," said Davox's Vice President of Finance and CFO, Michael Provenzano. "Davox continues to rely on Paul's tenacity and leadership as the Company evolves into a provider of solutions for customer relationship management (CRM) applications."

Lucchese joined Davox in October 1994 as contracts manager. Since then, he has held positions of increasing responsibility including associate general counsel, director of contracts administration and legal counsel, and general counsel. In his most recent position as general counsel and secretary of the Company, Lucchese advised senior management and the board of directors on all legal matters and oversaw the contract management function for the Company.

Prior to his position at Davox, Lucchese worked as an associate/legal contractor for a private law firm. Previously, he served as legal counsel for Iris Graphics, Inc. In this role, he acted as sole internal legal representative, worked with external counsel when appropriate, developed and standardized the company's contracting process, and implemented compliance policies and procedures.

Lucchese holds a juris doctorate degree from the University of Dayton School of Law, Dayton, Ohio, a master's degree in business administration from Suffolk University, Boston, Mass., and a bachelor's degree in political science from Providence College. He is a member of the Massachusetts Bar Association, American Bar Association, New England Corporate Counsel Association, and American Corporate Counsel Association.

About Davox

Davox Corporation (NASDAQ: DAVX) provides customer interaction management solutions to more than 1,000 customers through superior and proven software, services, and support. Financial institutions, utilities, airlines, telecommunications providers, insurance companies, retail organizations, and other companies worldwide benefit from the enhanced agent productivity, optimized customer service, more effective management control, and rapid deployment advantages provided by Davox's customer interaction management solutions. These solutions provide new levels of productivity and capability in the contact center - helping organizations build more profitable customer relationships and meet their evolving e-business and communications challenges. For further information, visit the Davox web site at www.davox.com.

Note: Davox is a registered trademark of Davox Corporation. All other trademarks are the property of their respective owners.