ICT GROUP and RightNow Technologies Join Forces to Offer Internet Self-Service Solutions.

Business Editors/Hi-Tech Writers

LANGHORNE, Pa.--(BUSINESS WIRE)--April 5, 2001

ICT GROUP, INC. (NASDAQ:ICTG) announced today it has signed a strategic alliance agreement with RightNow(R) Technologies, Inc. to provide custom Internet self-service solutions as a value-added extension

RightNow's innovative Web self-service technology augments ICT GROUP's already robust suite of CRM solutions, which includes voice processing, skill-based routing, e-mail management, live agent Internet support services, integrated contact management, sales force automation and preemptive alert notification.

These solutions are available on a hosted basis through iCT ConnectedTouch LLC, ICT GROUP's CRM technology hosting and consulting support services subsidiary, or through the company's fully outsourced state-of-the-art contact centers.

"We chose to partner with RightNow because they are a proven leader in personal portal, Web-based customer service solutions," said John J. Brennan, Chairman and CEO of ICT GROUP. "Through this alliance, we can provide our clients with a scalable, cost-effective Internet self-service product that's easy to implement and designed to improve customer satisfaction, loyalty and retention."

Using RightNow's Web self-service software as an integrated part of ICT GROUP's CRM offering, clients can now empower their customers to help themselves and answer their own questions on the Internet, resulting in improved customer satisfaction, increased online sales conversion and reduced operating costs.

The Web self-service solution is designed to reduce the number of e-mails and calls received via the Internet and provide increased accuracy and efficiency for client programs.

Powered by a dynamic knowledge base that continually 'learns' with each new query, the system automatically collects and captures customer feedback, using this data to cultivate loyalty, improve service and identify problems or selling opportunities.

"Adding RightNow Web to our integrated, end-to-end CRM solutions suite was a logical choice," said Timothy F. Kowalski, President of iCT ConnectedTouch, which provides hosted CRM technology and consulting support services for in-sourced CRM operations. "Internet self-service complements our CRM product offering, which will undoubtedly reduce agent training time, improve the quality and consistency of responses and improve overall customer satisfaction for our clients."

"Partnering with ICT GROUP, an established leader in CRM solutions, expands RightNow's Internet self-service distribution strategy, expanding our reach to major clients in key industry sectors with a proven commitment to providing consistent, superior service," according to Greg Gianforte, Chief Executive Officer of RightNow.

About RightNow Technologies, Inc.:

Founded in 1997, RightNow Technologies, Inc. is a privately held software company headquartered in Bozeman, Montana.

The company's award-winning software, RightNow Web, automates customer service and technical support operations for Internet-connected organizations. RightNow Technologies' customers include Air Canada, Ben & Jerry's Homemade Ice Cream, Lufthansa, Motorola, Pitney Bowes, Quip!, Sanyo, Virgin Travel, Electronic Arts, Xerox and over 1,000 other organizations.

RightNow Technologies is headquartered at 77 Discovery Drive, PO Box 9300, Bozeman, MT 59718, and can be reached by phone at 877/363-5678, by fax at 406/522-4227, by email at info@rightnow.com, or on the Web at www.rightnow.com.

About ICT GROUP, INC.:

ICT GROUP, headquartered in Langhorne, Pa., is a leading global provider of integrated customer relationship management (CRM) solutions. The company helps clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships.

The company manages CRM service operations in the U.S., Europe, Canada and Australia from which it supports domestic and multinational corporations and institutions, primarily in the financial, insurance, telecommunications, healthcare, information technology, media, energy and hospitality industries.

ICT GROUP also offers a full suite of hosted CRM solutions, for use by clients at their own in-house facility or on a co-sourced basis in conjunction with ICT GROUP 's fully compatible Web-enabled customer service operations. To learn more about ICT GROUP, visit the company's Web site at www.ictgroup.com.

This press release contains certain forward-looking statements that are subject to substantial risks and uncertainties. Whenever possible, forward-looking statements are preceded by, followed by or include the words "believes," "anticipates" or similar expressions which speak only as of the date the statement is made. ICT GROUP assumes no obligation to update any such forward-looking statements.

For such statements, ICT GROUP claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995.

Actual events or results of operation and financial condition may differ materially from those discussed in the forward-looking statements as a result of various factors, including without limitation, those discussed in ICT GROUP's annual report on Form 10-K for the year ended December 31, 2000, and other documents such as Form 10-Q and 8-K reports filed by ICT GROUP with the Securities and Exchange Commission.

Although ICT GROUP believes that the expectations reflected in such forward-looking statements are reasonable there can be no assurance that such expectations will prove to be correct.

Important factors that could cause actual results to differ materially from ICT GROUP's expectations may include, but are not limited to the following, many of which are outside ICT GROUP's control: customer demand for client's product, the client's budgets and plans, interest rates and other conditions affecting the client's industry, unanticipated labor, contract or technical difficulties, identifying and opening planned contact centers within timeframes necessary to meet client demands, reliance on strategic partners, industry and government regulation, reliance on telecommunications and computer technology, general and local economic conditions, and competitive pressures in ICT GROUP's industry.