Business Editors

ANNAPOLIS, Md.--(BUSINESS WIRE)--June 4, 2003

ServicePower (LSE: SVR), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, and KonaWare, Inc., the leader in Business-Critical Mobile software solutions, today announced they will conduct a Web Seminar entitled "Maximizing field service with mobile workforce optimization solutions." The Web Seminar, scheduled for Wednesday, June 25 at 12:00 Noon EST, is free to registered attendees and may be accessed from any location worldwide.

This Web Seminar will examine how, in today's economy, a service organization must be fully optimized to reduce utilization costs, maximize worker productivity, and stay ahead of the competition. To achieve these goals, field engineers must be empowered to tap into essential service information, anytime...any place. Specifically, by leveraging new wireless and mobile technologies, participants in this Web Seminar will learn how their organization can:

-- Improve field technician productivity (more than 10%

additional customers serviced per day)

-- Improve first-time repair rates resulting in fewer trips to

resolve a trouble ticket

-- Increase productivity of dispatchers in the call center

-- Give field managers a real-time view of the service

operation--leading to improved service consistency

-- Allow customers more flexibility when choosing appointment

windows

-- Reduce the cost of managing and using mobile devices and

wireless networks

-- Boost on-time service

KonaWare provides a unique mobile framework that extends and enhances ServicePower's field force automation software. Together, ServicePower and KonaWare offer enterprises with a mobile workforce significant competitive advantages and cost savings while minimizing the total cost of ownership for IT.

To register for the Web Seminar, or for further information, please visit www.servicepower.com or call (410) 571-6333.

About KonaWare

KonaWare provides the leading Business-Critical Mobile framework for extending mission-critical enterprise applications to a mobile workforce. The KonaWare Mobile Framework utilizes a 100% standards-based architecture that leverages existing IT infrastructure to maximize return-on-investment. With KonaWare, developers can quickly develop and deploy enterprise applications (e.g., SFA, field service, logistics, supply chain, and custom applications) to the mobile workforce for a full range of devices (from laptops to PDA's to smart phones) with minimal coding and reintegration. KonaWare is privately held and headquartered in Redwood City, California.

About ServicePower

ServicePower (LSE: SVR) markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the U.K., U.S. and Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower's customer base includes innovative, world leading companies such as Avaya Communication, BskyB, GE, Ecolab, and Siemens. They selected ServicePower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the Web site at http://www.servicepower.com.

Products mentioned may be trademarks or registered trademarks of their respective companies.

Note to Editors: ServicePower refers to the company and SERVICEPower refers to the product.