Business Editors & High-Tech Writers

Call Center & CRM Solutions Las Vegas 2003

SANTA ANA, Calif.--(BUSINESS WIRE)--Feb. 5, 2003

With hundreds of new products, technologies and solutions on display, the 13th Annual Call Center Las Vegas Conference and Exposition, Feb. 10-13, at the Mandalay Bay Convention Center, promises a look into the future at cutting-edge strategies for serving and retaining customers in a difficult economy, (http://vegas.iccm.com).

The slumping economy has put call and customer contact center executives under added pressure to maintain and improve customer service and retention without increasing expenses.

More than 115 companies will be exhibiting their solutions to this challenge at the Call Center Las Vegas Exposition, Tuesday and Wednesday, Feb. 11-12. The Exposition opens at 10:30 a.m. each day and remains open until 5 p.m. Tuesday and 4 p.m. Wednesday.

In addition to the standard exhibit hall format, the Call Center Las Vegas Exposition will feature four industry-specific forums and 18 presentations by leading exhibitors. Held on the exhibit hall floor, the special events give attendees an opportunity to explore specific issues and solutions in more depth.

The Industry Forums will spotlight customer management, speech technology, the next generation contact center and innovative strategies for contact centers.

Tuesday, Feb. 11

-- Managing Your Customers, presented and sponsored by Oracle

The Next Generation Contact Center, presented and sponsored by

NUASIS

Wednesday, Feb. 12

-- Speech Recognition Forum, presented by Speech Technology Magazine and sponsored by First Data/Call Interactive and SpeechWorks

-- AG Communications Forum, presented and sponsored by AG Communications

Application Showcase Theaters give attendees the opportunity to quickly and efficiently research the technology and services that best support their organization's goals and vision. The Showcases begin at 11 a.m., Tuesday, Feb. 11. Companies making presentations are:

SAP                                   SpeechWorks/First Data
The Workforce Management Group        The Call Center School (TCCS)
ePrize                                Banks & Dean
Siebel Systems                        AVAYA
IEX Corp.                             Envision Telephony Inc.
Entel                                 Oracle
Intecom                               NUASIS Corp.
eTelecare                             GM Voices Inc.
Nortel Networks                       Verint Systems
e-Talk                                First Contact
NICE

Principal sponsors of Call Center Las Vegas 2003 include AG Communications Systems, AVAYA, Oracle, Peppers and Rogers Group, SAP and Siebel.

About Advanstar Communications

Call Center Las Vegas is produced and managed by the Call Center & CRM Group, a division of the Advanstar Technology Group which is a comprehensive portfolio of market-leading publications, events and Web sites, reaching more than 1.5 million technology buyers worldwide.

Advanstar Communications Inc. is a worldwide business information company serving specialized markets with high-quality information resources and integrated marketing solutions. Advanstar has 92 business magazines and directories, 79 exhibitions and conferences, numerous Web sites, and a wide range of direct marketing, database and reference products and services.

Advanstar serves targeted market sectors in such industries as art, automotive, beauty, collaboration/e-learning, CRM/call center, digital media, entertainment/marketing, fashion & apparel, health care, Internet/e-business, manufacturing and processing, pharmaceutical, powersports, science, telecommunications and travel/hospitality.

The company has more than 1,300 employees and currently operates from multiple offices in North America, Latin America, Europe and Asia. For more information, visit www.advanstar.com.