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Chicago Tribune Barbara Rose Column.

Publication: Knight Ridder/Tribune Business News
Date: Sunday, April 20 2003

By Barbara Rose, Chicago Tribune Knight Ridder/Tribune Business News

Apr. 20--WHAT TECH SLUMP? FIND NICHE AND THRIVE: His firm's software consulting business was shrinking when Chief Executive John Jasper hopped a plane two years ago to visit the company's modest tech support center in downtown Fargo, N.D.

The 24-hour center helps clients get their computers back up and running when systems crash.

SEI Information Technology Inc. traditionally sold such services as an add-on to its higher-margin software consulting services. But Jasper decide

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