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Lean Quality: beyond Deming?(Manufacturing Management)

By Weimer, George
Publication: Material Handling Management
Date: Saturday, May 1 2004

So you thought you knew it all when it comes to quality? Just read Dr. Deming on statistical process control (SPC) and apply it to the line. Then relax and it's Six Sigma, right? Well, what about the $10 billion that industry annually pays on warranties?

Warranty costs? The usual consumer reaction to that is: "Make it right and there won't be any warranty costs!" True, said Dr. Deming, and true, say today's experts. But how? What's missing to the tune of $10 billion in manufacturing?

A new methodology called Lean Quality has captured the attention of the aut

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