Quality Construction Part VI: Minimizing Quality Compromises.

Formulate an action plan to support your quality assurance goals.

No president or owner of a building firm should accept less than the company's standards of quality, even if it means additional time, effort and expense. This sends a message to the rest of the team that quality and customer satisfaction are a priority. The employee orientation is the best place to begin the process of setting standards. A company manual with clearly written policies and procedures that all employees and subcontractors are expected to follow is important. Monitoring warranty expenses dur