- Xploring the future
HEADNOTE Customer Relationship Management, e-Business, and Future of Print Identified as Key Themes at the Xplor 2000 Conference and Expo. Attendees at Xplor 2000, the largest conference and exhibition focusing on document technology solutions for the enterprise, identified customer relationship management (CRM), ebusiness, and the future of print as key ......
- Call 311
[HEADNOTE] Simplifying customer service [IMAGE PHOTOGRAPH] Photo [Not Transcribed] Editor's note Because many governments in Canada are actively seeking Citizen Relationship Management (CRM) solutions, Summit invited Motorola Canada, celebrating its 75th anniversary, to share its experience in that marketplace. The company has a long history of providing communications solutions to ......
- The CRM solutions company: company
profile.
ICT Group is a leading global provider of customer relationship management (CRM) solutions, helps clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships. ICT manages 47 CRM service operations through out North America, Europe, Australia and the Caribbean providing telesales, customer care, market research, ......
- Cruise line call center eyed here
Royal Caribbean Cruises Ltd., the Miami-based cruise line, says the Spokane area is among the sites it is considering for a new reservations call center. Company officials decline to disclose further details about a possible call center here, such as how many people it would employ, how big the facility ......
- The #1 IP contact center conference &
expo!
The #1 IP Contact Center Conference & Expo! February 22-25, 2005 * Hyatt Regency Hotel * Miami FL Contact centers may be the biggest beneficiaries of a switch to IP telephony. In addition the well-documented cost savings VoIP offers over traditional telecom service, IP telephony is the perfect application for ......
- Sitel: leading the pack in business process
outsourcing.
The Boardroom Report provides the CRM, customer interaction and call center industry's view from the top, featuring the sector's first in-depth, exclusive CEO-to-CEO interviews with leading executives regarding industry news, analysis, trends and the latest developments at their companies. As the industry's leading publication since 1982, it is our ......
- Agencies Experiment With New Call Center Tech.
Agencies Experiment With New Call Center Tech. By Sarah Welt As call center technology rapidly advances, the mega travel management companies are testing and deploying more advanced ......