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eGain's 5.3 enhances customer services. (News).(Brief Article)

eGain (egain.com) has unveiled eGain Knowledge 5.3, an enhanced version of its KM software that enables companies to dramatically improve the effectiveness of their customer service operations. Designed to make customer service agents informed and efficient in resolving service inquiries, eGain Knowledge also enables companies to establish high-impact Web self-service sites, the company says.

The new version includes what it says are pragmatic features for supporting enterprise knowledge deployments that are used by thousands of customer service agents and hundreds of t

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